Customer Service Administrator ($37.50-$38.88 p/hour plus superannuation)

Top Office; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Top Office in Brisbane (Wacol) is seeking an experienced Customer Service & Administration Officer to be the first point of contact for customers and to keep administrative processes organized for a busy office.

You will handle calls and emails, triage enquiries, process orders in the CRM and invoices in Xero, and coordinate service schedules while supporting data entry and cross-team coordination. Monday to Friday work hours apply.

Qualifications

• Experience in customer service and office administration.
• Strong data entry skills with a high level of accuracy.
• Experience with CRM and invoicing software, ideally Pipeline and Xero.

Responsibilities

• Act as the first point of contact for incoming calls, emails and customer enquiries.
• Triage enquiries and direct them to the appropriate team members.
• Progressively manage customer enquiries and orders independently following training.
• Process sales orders using the CRM system and create and process invoices through Xero.
• Coordinate service schedules and manage diary bookings.
• Liaise with internal teams to resolve customer queries and ensure timely follow-up.
• Provide general office administration and accurate data entry support.

Skills

Customer service

Office administration

Data entry

Tools

Pipeline

Xero

Job description

Our client is a specialist provider of equipment, technology and safety solutions supporting the civil construction and infrastructure industries. With a strong focus on service, quality and practical solutions, the business operates in a fast-paced environment where teamwork, accuracy and customer relationships are essential.

An opportunity is available for an experienced Customer Service & Administration Officer to join the team at Wacol. This role would suit someone who enjoys being the first point of contact for customers, keeping administrative processes organised and supporting the smooth day-to-day running of a busy office.

Key Responsibilities

• Act as the first point of contact for incoming calls, emails and customer enquiries.


• Triage enquiries and direct them to the appropriate team members.


• Progressively manage customer enquiries and orders independently following training.


• Process sales orders using the CRM system and create and process invoices through Xero.


• Coordinate service schedules and manage diary bookings.


• Liaise with internal teams to resolve customer queries and ensure timely follow-up.


• Provide general office administration and accurate data entry support.

Skills and Experience

• 3–5 years’ experience in customer service and office administration.


• Strong data entry skills and a high level of accuracy.


• Experience with CRM systems and invoicing software, ideally Pipeline and Xero, will be advantageous but not essential.


• Excellent organisational skills and the ability to manage competing priorities in a busy environment.

Hours of Work

Monday to Friday, 8:30 am – 5:00 pm.