Customer Service Officer

WorkPac; Mackay Regional; On-site; AUD 43,000 - 62,000; Full time

Benefits offered by this job

On-the-job training

Discounts with WorkPac

Wellbeing Hub access

Job summary

WorkPac in Mackay is seeking a Customer Service & Administration Officer to be the first point of contact for customers, handling phone and face-to-face service while managing a range of admin duties. You will coordinate orders and dispatch with the sales and operations teams.

The role requires proficiency in Microsoft Office, invoicing/dispatch experience, and strong organisational skills. It offers Monday to Friday hours and a competitive hourly rate with penalties.

Qualifications

• Proficient in Microsoft Office Suite.
• Experience invoicing and dispatch is essential.
• Strong organisational skills and multitasking ability.
• Excellent communication and interpersonal skills.
• Able to work independently and in a team environment.
• High attention to detail in all tasks.

Responsibilities

• Provide phone and face-to-face customer service.
• Process customer orders accurately and efficiently.
• Coordinate sales and dispatch activities.
• Manage emails and general correspondence.
• Prepare invoices and schedule customer bookings.
• Perform general administrative duties and data entry.
• Maintain accurate records and documentation.

Skills

Microsoft Office

Invoicing

Dispatch experience

Organisational skills

Communication

Multitasking

Tools

Microsoft Excel

CRM/Email tools

Job description

Job details

Customer Service & Administration Officer

• Located in Mackay
• $38/hr + Penalties
• Monday to Friday

About Our Client

In this role, you will be the first point of contact for customers, providing both phone and face-to-face service while managing a range of administrative duties. You will work closely with the sales and operations team to ensure the smooth coordination of orders and dispatch.

What You Will Be Doing

• Provide exceptional phone and face-to-face customer service
• Process customer orders accurately and efficiently
• Coordinate sales and dispatch activities
• Manage emails and general correspondence
• Prepare invoices and schedule customer bookings
• Perform general administrative duties and data entry
• Maintain accurate records and documentation

What You Will Need

• Confident using Microsoft Office Suite
• Experience with invoicing and dispatch is essential
• Strong organisational skills with the ability to multitask
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• High level of attention to detail

What's in it for you?

• Supportive team environment with on-the-job training
• Super paid on all hours
• My Benefits - Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub as well as acquiring special offers through our partnership with Flare

About WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.