Customer Service Administrator

Select Aust Sydney; Brisbane; On-site; AUD 62,000 - 67,000; Full time

Benefits offered by this job

Casual to permanent pathway

Immediate start

Job summary

Randstad is supporting a national market leader in postal, express freight, and eCommerce logistics to recruit a Customer Service Officer in Brisbane Airport Precinct. The role offers an immediate start on an hourly rate with a pathway to permanent employment for top performers.

The position is Monday to Friday, 10:00 AM – 6:00 PM, with the potential base salary of $70,000–$76,000 for permanent staff. Requires strong admin and customer service skills in a logistics setting.

Qualifications

• Experience in a call centre or logistics admin role.
• High-level administrative and customer service skills.
• Strong computer literacy with MS Office (Excel/Outlook).
• Good written and verbal communication with attention to detail.

Responsibilities

• Handle inbound operational calls and bookings; enter data into internal dispatch systems.
• Make outbound calls to advise customers of job completions and ETA.
• Manage customer inquiry inbox to meet service KPIs.
• Escalate complex inquiries and complaints as needed.
• Review POD details from supplier sites and update tracking systems.
• Collaborate with operations to ensure prompt service delivery.
• Assist with admin tasks including reporting and archiving.

Skills

Customer service

Call centre

Microsoft Office

CRM software

Tools

CRM systems

Despatch Master

Job description

Job Type: Permanent position | Full time position

Job Description

Randstad is excited to be supporting our valued business partner, a national market leader in postal, express freight, and eCommerce logistics, to source a dedicated Customer Service Officer to join their team in the Brisbane Airport Precinct . This is an exceptional opportunity to secure an ongoing role within a modern, state-of-the-art facility . Starting on an attractive hourly rate on a casual basis, this role provides immediate financial benefits while offering a direct pathway to permanent employment for top performers who demonstrate quality outcomes and strong team engagement .

Key Benefits

Competitive Hourly Pay: $45.19 - $48.72 per hour + superannuation (with potential permanent base salary of $70,000 - $76,000). Consistent

Work Schedule

Monday to Friday, 10:00 AM - 6:00 PM .

Immediate Opportunity: Urgent requirement with an immediate start available for the successful candidate . Workplace Culture: Join a supportive, tight-knit, and highly inclusive office environment .

Key Responsibilities

• Handle inbound operational calls, accept job bookings, and enter accurate information into internal dispatch systems (Despatch Master) .
• Make outbound calls to advise customers of job completions and provide estimated delivery dates/times .
• Manage and action the customer inquiry inbox promptly to meet service demand and maintain KPI Grade of Service .
• Act as an escalation point for complex customer inquiries and complaints .
• Review supplier websites to obtain Proof of Delivery (POD) details and update tracking systems .
• Work collaboratively with operations teams to ensure prompt and efficient service delivery .
• Create and maintain customer operations task lists and support safety initiatives .
• Assist with administrative tasks, including annual fuel usage reporting, document archiving, peak period customer closure letters/mail merges, and system report actions (Despatch Master, CMS, MyTeam) .
• Perform higher duties in compliance during times of staff leave .

About you

• High-level administrative and customer service experience within a call centre or logistics environment .
• Strong computer literacy, including proficiency with Microsoft Office (Excel, Outlook) and specialised CRM or dispatch/customer management databases .
• Proven capability in multi-tasking, workload prioritisation, problem-solving, and managing fast-paced workflows .
• Excellent written and verbal communication skills with high attention to detail and strong interpersonal abilities .
• Sound geographic knowledge of Brisbane and South East Queensland localities .
• Full unrestricted working rights .
• Willingness to undergo pre-employment police check and drug & alcohol screening .

• Experience in an office based Customer Service role
• Strong issue resolution skills
• Calm under pressure

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.