Customer Service & Admin Coordinator (Flexible Hours)

Top Office Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Top Office Group in Brisbane is seeking an experienced Customer Service & Administration Officer to join the team. You will be the first point of contact for customers, manage inquiries, process sales orders, and support day-to-day office operations in a fast-paced environment.

The role requires 3–5 years in customer service and office administration, strong data entry, familiarity with CRM systems and Xero for invoicing, and the ability to prioritise competing tasks with accuracy.

Qualifications

• 3–5 years’ experience in customer service and office administration.
• Strong data entry skills and a high level of accuracy.
• Experience with CRM systems and invoicing software, ideally Pipeline and Xero, will be advantageous but not essential.
• Excellent organisational skills and the ability to manage competing priorities in a busy environment.

Responsibilities

• Act as the first point of contact for incoming calls, emails and customer enquiries.
• Triage enquiries and direct them to the appropriate team members.
• Progressively manage customer enquiries and orders independently following training.
• Process sales orders using the CRM system and create and process invoices through Xero.
• Coordinate service schedules and manage diary bookings.
• Liaise with internal teams to resolve customer queries and ensure timely follow-up.
• Provide general office administration and accurate data entry support.

Skills

Customer service

Data entry

Administrative support

CRM systems

Xero

Organization

Tools

Pipeline CRM

Xero

Job description

Top Office Group in Brisbane is seeking an experienced Customer Service & Administration Officer to join the team. You will be the first point of contact for customers, manage inquiries, process sales orders, and support day-to-day office operations in a fast-paced environment.

The role requires 3–5 years in customer service and office administration, strong data entry, familiarity with CRM systems and Xero for invoicing, and the ability to prioritise competing tasks with accuracy.