12-Month Service Coordinator – Growth & 9‑Day Fortnight

Airmaster; Cumberland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Competitive Rates

9-Day Fortnight option

Social Club

Job summary

Airmaster is seeking a 12-month fixed term Service Coordinator to join our Auburn NSW team. You will coordinate day-to-day service activities, support our technicians and field staff, manage customer communications, and ensure jobs are accurately administered from initial request through to completion.

The ideal candidate has at least 2 years’ experience in administration or scheduling, strong communication skills, and solid MS Office proficiency.

Qualifications

• At least 2 years’ experience in administration or service/scheduling.
• Strong communication skills, both written and verbal.
• Proficient in MS Office and data entry accuracy.

Responsibilities

• Monitor and manage service requests through Airmaster’s systems.
• Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.
• Manage inbox and incoming phone enquiries.
• Process job close-outs, service documentation, invoicing and data entry.
• Identify and elevate defects or issues arising from service works.
• Coordinate subcontractor attendance and ensure service reports and documentation are completed.
• Liaise with customers, technicians and subcontractors to ensure smooth delivery of works in progress.
• Maintain accurate records and ensure contract administration requirements are met.
• Manage Service Technicians' time sheet and payroll administration with accuracy.

Skills

Service scheduling

Administration

Customer communication

Time management

Attention to detail

Tools

Word

Excel

Outlook

Job description

Airmaster is seeking a 12-month fixed term Service Coordinator to join our Auburn NSW team. You will coordinate day-to-day service activities, support our technicians and field staff, manage customer communications, and ensure jobs are accurately administered from initial request through to completion.

The ideal candidate has at least 2 years’ experience in administration or scheduling, strong communication skills, and solid MS Office proficiency.