Service Coordinator (12-Month Maternity Leave Contract)

Ara Security; Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

12-month maternity leave

Supportive team

Central Kingsgrove location

Job summary

ARA Security is seeking a proactive Service Coordinator for a 12-month maternity leave contract in Kingsgrove, NSW. You will support day-to-day service operations, coordinating technicians, subcontractors and customers while maintaining high service standards.

The successful candidate will bring 2–3 years of administration/coordination experience, strong Microsoft Office skills, and a customer-focused approach.

Qualifications

• 2–3 years' experience in Administration, Service Coordination, or Scheduling.
• Experience coordinating field technicians, trades, or service personnel.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Excellent organisational and time management skills.
• Attention to detail and accuracy.
• Ability to prioritise tasks and meet deadlines.
• Strong communication and interpersonal skills.
• Professional presentation and customer service focus.
• Ability to work independently and within a team.
• Proactive, adaptable and solutions-focused.

Responsibilities

• Coordinate and schedule service technicians to ensure timely delivery of requests.
• Manage booking, dispatch and tracking of service jobs and technician movements.
• Provide administrative support to the Service Manager and wider Service Team.
• Assist with creation and management of job numbers, purchase orders, invoices and related documentation.
• Ensure activities comply with procedures, quality, compliance and contracts.
• Maintain accurate records and update systems and databases.
• Coordinate subcontractor engagement and related admin requirements.
• Assist with onboarding and documentation for new employees and contractors.
• Monitor stock arrivals and liaise on deliveries/inventory.
• Coordinate meetings, prepare agendas and documentation.
• Prepare reports, correspondence and service-related documentation.
• Manage company asset records and related paperwork.
• Maintain confidentiality and professionalism with sensitive information.
• Support continuous improvement initiatives in the Service Department.
• Undertake additional admin and operational tasks as required.

Skills

Administration

Service coordination

Scheduling

Organisational skills

Time management

Communication

Customer service

Team collaboration

Independent work

Problem solving

Tools

Microsoft Office Suite

Job description

Service Coordinator (12-Month Maternity Leave Contract)

Join a Leading Australian Security Solutions Provider

ARA Security is a dynamic and innovative provider of integrated electronic security and locksmith services, delivering industry-leading solutions to some of the largest organisations across Australia and New Zealand. As part of the employee-owned ARA Group, we pride ourselves on our commitment to excellence, innovation, and customer service.

Our comprehensive security solutions include CCTV, access control systems, security alarms, digital video surveillance, artificial intelligence technologies, identification solutions, and locksmith services.

Due to an upcoming maternity leave, we are seeking an enthusiastic and organised Service Coordinator to join our supportive and high-performing Service team based in Kingsgrove, NSW. This is an excellent opportunity to join a growing business with a strong reputation, outstanding clients, and a collaborative team culture.

Join a Leading Australian Security Solutions Provider

ARA Security is a dynamic and innovative provider of integrated electronic security and locksmith services, delivering industry-leading solutions to some of the largest organisations across Australia and New Zealand. As part of the employee-owned ARA Group, we pride ourselves on our commitment to excellence, innovation, and customer service.

Our comprehensive security solutions include CCTV, access control systems, security alarms, digital video surveillance, artificial intelligence technologies, identification solutions, and locksmith services.

Due to an upcoming maternity leave, we are seeking an enthusiastic and organised Service Coordinator to join our supportive and high-performing Service team based in Kingsgrove, NSW. This is an excellent opportunity to join a growing business with a strong reputation, outstanding clients, and a collaborative team culture.

About the Role

As a Service Coordinator, you will play a pivotal role in supporting the day-to-day operations of our Service Department. You will work closely with technicians, subcontractors, customers, and management to ensure the efficient coordination and delivery of service activities while maintaining exceptional customer service standards.

Key Responsibilities

• Coordinate and schedule service technicians to ensure optimal utilisation and timely delivery of customer service requests.

• Manage the booking, dispatch, and tracking of service jobs and technician movements.

• Provide administrative support to the Service Manager and wider Service Team.

• Assist with the creation and management of job numbers, purchase orders, invoices, and related documentation.

• Ensure service activities are completed in accordance with company procedures, quality standards, compliance requirements, and contractual obligations.

• Maintain accurate records and update relevant systems and databases.

• Coordinate subcontractor engagement and assist with associated administrative requirements.

• Assist with onboarding, inductions, and documentation for new employees and contractors.

• Monitor stock arrivals and liaise with internal stakeholders regarding deliveries and inventory requirements.

• Coordinate meetings, prepare agendas, and organise meeting facilities and documentation.

• Prepare reports, correspondence, spreadsheets, and service-related documentation.

• Manage company asset records and associated documentation.

• Maintain the highest level of confidentiality and professionalism when handling sensitive information.

• Support continuous improvement initiatives within the Service Department.

• Undertake additional administrative and operational tasks as required.

About You

To be successful in this role, you will be a highly organised professional who thrives in a fast-paced environment and enjoys being the central point of coordination for a busy team.

Skills & Experience

• Minimum 2–3 years' experience in an Administration, Service Coordination, or Scheduling role.

• Experience coordinating field technicians, trades, or service personnel will be highly regarded.

• Strong proficiency across the Microsoft Office Suite, particularly Outlook, Excel, and Word.

• Exceptional organisational and time management skills.

• Outstanding attention to detail and accuracy.

• Ability to prioritise competing tasks and meet deadlines.

• Strong communication and interpersonal skills.

• Professional presentation and customer service focus.

• Ability to work independently while contributing positively to a team environment.

• Proactive, adaptable, and solutions-focused approach.

• A willingness to learn, develop, and grow within the business.

What's on Offer?

• 12-month maternity leave contract with potential for extension.

• Opportunity to join a respected and growing industry leader.

• Supportive and collaborative team environment.

• Diverse and engaging role with no two days the same.

• Convenient Kingsgrove location close to train station and street parking

• Competitive remuneration package.

If you are a motivated administrator looking for your next challenge and want to be part of a successful and growing organisation, we would love to hear from you.