Defence Service Coordinator | Admin & Dispatch

Airmaster; Newcastle-Maitland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Competitive Rates in line with skills

Social Club

Job summary

Airmaster is seeking a Permanent Full-Time Service Coordinator to join the Defence team, coordinating day-to-day service activities, supporting technicians, and handling customer communications from initial request through to completion.

The ideal candidate will have at least 2 years of administration or service scheduling experience, strong communication skills, and a detail-focused, proactive mindset to operate in a fast-paced environment.

Qualifications

• The ideal candidate will have at least 2 years’ experience in administration or service scheduling.
• Strong communication skills, both written and verbal, with an emphasis on customer service.
• Ability to work autonomously and in a team while maintaining high attention to detail.

Responsibilities

• Monitor and manage service requests through Airmaster’s systems.
• Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.
• Manage the Defence inbox and incoming phone enquiries.
• Process job close-outs, service documentation, invoicing and data entry.
• Identify and escalate defects or issues arising from service works.
• Coordinate subcontractor attendance and ensure service reports and documentation are completed.
• Liaise with customers, technicians and subcontractors to ensure smooth delivery of works in progress.
• Maintain accurate records and ensure Defence contract administration requirements are met.

Skills

Dispatching field staff

Defence services experience

Accounting basics

Communication skills

Attention to detail

Problem solving

Team collaboration

Typing

MS Office skills

Tools

Word

Excel

Outlook

Job description

Airmaster is seeking a Permanent Full-Time Service Coordinator to join the Defence team, coordinating day-to-day service activities, supporting technicians, and handling customer communications from initial request through to completion.

The ideal candidate will have at least 2 years of administration or service scheduling experience, strong communication skills, and a detail-focused, proactive mindset to operate in a fast-paced environment.