Service Coordinator - Defence

Airmaster; Newcastle-Maitland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Competitive Rates in line with skills

Social Club

Job summary

Airmaster is seeking a Permanent Full-Time Service Coordinator to join the Defence team, coordinating day-to-day service activities, supporting technicians, and handling customer communications from initial request through to completion.

The ideal candidate will have at least 2 years of administration or service scheduling experience, strong communication skills, and a detail-focused, proactive mindset to operate in a fast-paced environment.

Qualifications

• The ideal candidate will have at least 2 years’ experience in administration or service scheduling.
• Strong communication skills, both written and verbal, with an emphasis on customer service.
• Ability to work autonomously and in a team while maintaining high attention to detail.

Responsibilities

• Monitor and manage service requests through Airmaster’s systems.
• Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.
• Manage the Defence inbox and incoming phone enquiries.
• Process job close-outs, service documentation, invoicing and data entry.
• Identify and escalate defects or issues arising from service works.
• Coordinate subcontractor attendance and ensure service reports and documentation are completed.
• Liaise with customers, technicians and subcontractors to ensure smooth delivery of works in progress.
• Maintain accurate records and ensure Defence contract administration requirements are met.

Skills

Dispatching field staff

Defence services experience

Accounting basics

Communication skills

Attention to detail

Problem solving

Team collaboration

Typing

MS Office skills

Tools

Word

Excel

Outlook

Job description

Airmaster is an award-winning Building Service company, providing expert solutions in HVAC&R Management, Smart Building Solutions and Fire Services to our clients across Australia and New Zealand.

Founded in Melbourne in 1988, we have grown to 17 branches across Australia and New Zealand, becoming an industry leader with a dedicated and growing workforce of over 1100 team members made up of Technicians, Apprentices, Engineers & Support Staff.

Our goal is simple: to lead the industry in integrated building services, combining HVAC&R, Building Automation, Electrical and Fire System to create smart buildings that are compliant and optimised for energy and resources efficiency.

Our approach is built on advanced data-driven technology, revolutionising the way we operate - improving performance, reducing energy use, and delivering smarter and more reliable service.

The Role

Are you an experienced Administrator or Coordinator who thrives in a fast-paced environment and enjoys keeping operations running smoothly?

We are seeking a Permanent Full-Time Service Coordinator to join our Defence team and support the successful delivery of Airmaster’s Defence contract.

In this role, you’ll play an important part in coordinating day-to-day service activities, supporting our Service Technicians and field teams, managing customer communications, and ensuring jobs are accurately administered from initial request through to completion.

Key responsibilities include:

• Monitor and manage service requests through Airmaster’s systems.
• Coordinate Service Technicians, field staff and subcontractors to support timely delivery of works.
• Manage the Defence inbox and incoming phone enquiries.
• Process job close-outs, service documentation, invoicing and data entry.
• Identify and escalat**e** defects or issues arising from service works.
• Coordinate subcontractor attendance and ensure service reports and documentation are completed.
• Liaise with customers, technicians and subcontractors to ensure smooth delivery of works in progress.
• Maintain accurate records and ensure Defence contract administration requirements are met.

The ideal candidate will have at least 2 years’ experience working within administration or service/scheduling, and possess the following skills:

• Experience in Service Industry and tasked with dispatching field staff (ideal)
• Experience working with Defence services (ideal)
• Intermediate computer skills and a basic understanding of accounting functions
• Strong communication skills, both written and verbal, with pleasant phone manner
• Outstanding eye for detail, organised and able to meet deadlines
• Excellent problem-solving skills and initiative
• Ability to maintain harmonious working relationships with colleagues and customers
• High attention to detail, with the ability to work autonomously and in a team environment
• Intermediate computer skills and typing skills (Word, Excel, Outlook)
• Maintain a professional image and possess good interpersonal skills

Why Choose Airmaster?

Our strength lies in bringing together talented individuals who uphold high standards and work collaboratively toward a shared goal.

The successful candidate will join ahigh performing and progressive companywho hold a strong reputation in the industry, andwork alongside expertsdedicated to delivering exceptional service to our clients.

We believe ininvesting in our team members, and as an employee with Airmaster, you will have access tocontinuous training & development opportunitiesto enhance your skills and advance your career through our company.

You will be welcomed into acollaborative and supportive team environmentwhere open communication is encouraged and your contributions are valued.

We also offer:

• Discounted Health Insurance
• Employee Assistance Program (EAP)
• Novated Leasing Options
• Competitive Rates in line with skills & experience
• Social Club