Service Coordinator

Air Control Australia; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Air Control Australia is seeking a motivated Service Coordinator to join our Murarrie team. This full-time role provides essential administrative and coordination support to keep service operations running smoothly and customers informed.

You will schedule and dispatch works with technicians and managers, act as the primary contact for service requests, raise new jobs, and ensure technicians have productive workloads while coordinating with customers on progress.

Qualifications

• Excellent organisational and time management skills with the ability to prioritise tasks and work under pressure.
• Strong written and verbal communication skills, with the ability to interact with stakeholders at all levels.
• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• A proactive, problem-solving attitude and a keen eye for detail.
• Ability to work independently and as part of a team.

Responsibilities

• Scheduling, dispatch and coordinating works with technicians & managers
• Primary contact for incoming service requests
• Raising new jobs & assigning them to technicians
• Assisting clients & scheduling in service calls, maintenance & repair works
• Ensuring all technicians have productive work
• Liaising with customers & technicians regarding work in progress.

Skills

Organisation

Time management

Communication

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

This full-time Service Coordinator role at Air Control Australia Pty Ltd in Murarrie, QLD is an excellent opportunity for an experienced administrative professional to join a dynamic and growing company. In this vital position, you will be responsible for providing comprehensive administrative and coordination support to ensure the smooth running of the office.

What you'll be doing

Scheduling, dispatch and coordinating works with technicians & managers

Primary contact for incoming service requests

Raising new jobs & assigning them to technicians

Assisting clients & scheduling in service calls, maintenance & repair works

Ensuring all technicians have productive work

Liaising with customers & technicians regarding work in progress.

What we're looking for

Excellent organisational and time management skills with the ability to prioritise tasks and work under pressure

Strong written and verbal communication skills, with the ability to interact with stakeholders at all levels

Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

A proactive, problem-solving attitude and a keen eye for detail

Ability to work independently and as part of a team

About us

Air Control Australia is a leading provider of HVAC solutions and services. With over 20 years of industry experience, we are dedicated to delivering high-quality products and exceptional customer service. Our company values of innovation, integrity, and sustainability guide us in everything we do. If you're looking to join a dynamic and growing team, we encourage you to apply for this exciting opportunity.