Service Coordinator & Administrator — Customer-Focused Scheduling

FS Solutions (ACT) Pty Ltd; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-the-job training

Long-term career opportunity

Inclusive team culture

Job summary

FS Solutions (ACT) Pty Ltd is seeking a Service Co-Ordinator/Administrator with customer service experience. The role involves raising jobs, tracking timesheets, coordinating technicians and ensuring timely maintenance delivery for ACT-based projects.

Australian citizenship is required. The successful candidate will join a growing team and contribute to high-quality service delivery with a strong focus on customer satisfaction.

Qualifications

• Co-ordination experience is required; Fire related experience is advantageous but not essential.
• High attention to detail with a proactive approach to problem-solving.
• Friendly, professional attitude to customer service.
• Self-motivated and able to work without close supervision.
• Willingness to expand and grow with the company.
• Minimum 1-2 years' experience as a Service Co-Ordinator.
• Minimum 1 year experience in both administration and customer service roles is required.

Responsibilities

• Raise jobs and purchase orders for contracting / service jobs.
• Generate customer invoices and warranty jobs.
• Monitor Timesheet submissions for technicians.
• Liaise with internal and external customers via phone and email.
• Schedule and coordinate trade personnel in response to customer requirements.
• Efficiently and professionally deploy phone calls to technicians ensuring the call response time requirements are met.
• Ensure a high call closure rate within agreed time frames.
• Ensure the scheduling of technicians is coordinated to reduce the total travel time and non-productive time.
• Ensure maintenance work is completed within the set site specific deadlines.
• Provide an integral link in the delivery of maintenance services to customers.
• Escalate any concerns or issues in regards to processes, deployment of technicians and client responses to the Manager in a timely manner.

Job description

FS Solutions (ACT) Pty Ltd is seeking a Service Co-Ordinator/Administrator with customer service experience. The role involves raising jobs, tracking timesheets, coordinating technicians and ensuring timely maintenance delivery for ACT-based projects.

Australian citizenship is required. The successful candidate will join a growing team and contribute to high-quality service delivery with a strong focus on customer satisfaction.