Service Coordinator - 12-Month Maternity Leave Contract

ARA Security; Canterbury-Bankstown; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

12-month maternity leave

Supportive team

Central Kingsgrove location

Job summary

ARA Security is seeking a proactive Service Coordinator for a 12-month maternity leave contract in Kingsgrove, NSW. You will support day-to-day service operations, coordinating technicians, subcontractors and customers while maintaining high service standards.

The successful candidate will bring 2–3 years of administration/coordination experience, strong Microsoft Office skills, and a customer-focused approach.

Qualifications

• 2–3 years' experience in Administration, Service Coordination, or Scheduling.
• Experience coordinating field technicians, trades, or service personnel.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Excellent organisational and time management skills.
• Attention to detail and accuracy.
• Ability to prioritise tasks and meet deadlines.
• Strong communication and interpersonal skills.
• Professional presentation and customer service focus.
• Ability to work independently and within a team.
• Proactive, adaptable and solutions-focused.

Responsibilities

• Coordinate and schedule service technicians to ensure timely delivery of requests.
• Manage booking, dispatch and tracking of service jobs and technician movements.
• Provide administrative support to the Service Manager and wider Service Team.
• Assist with creation and management of job numbers, purchase orders, invoices and related documentation.
• Ensure activities comply with procedures, quality, compliance and contracts.
• Maintain accurate records and update systems and databases.
• Coordinate subcontractor engagement and related admin requirements.
• Assist with onboarding and documentation for new employees and contractors.
• Monitor stock arrivals and liaise on deliveries/inventory.
• Coordinate meetings, prepare agendas and documentation.
• Prepare reports, correspondence and service-related documentation.
• Manage company asset records and related paperwork.
• Maintain confidentiality and professionalism with sensitive information.
• Support continuous improvement initiatives in the Service Department.
• Undertake additional admin and operational tasks as required.

Skills

Administration

Service coordination

Scheduling

Organisational skills

Time management

Communication

Customer service

Team collaboration

Independent work

Problem solving

Tools

Microsoft Office Suite

Job description

ARA Security is seeking a proactive Service Coordinator for a 12-month maternity leave contract in Kingsgrove, NSW. You will support day-to-day service operations, coordinating technicians, subcontractors and customers while maintaining high service standards.

The successful candidate will bring 2–3 years of administration/coordination experience, strong Microsoft Office skills, and a customer-focused approach.