Vienna Desktop Support Specialist

Trayport Limited; Wien; On-site; EUR 32,000 - 40,000; Full time

Job summary

Trayport Limited in Vienna is seeking a Desktop Support Administrator to join our IT team. You will be the first point of contact for on-site IT issues, triaging and escalating where needed, and supporting the business and internal users.

You will work alongside the IT Systems Administrator, handle onboarding/offboarding, device management, patching, and maintain local networks. A proactive learner with 1-2 years IT experience is preferred.

Qualifications

• 1-2 years IT experience.
• Knowledge of Windows and Mac MDM systems.
• Ability to follow processes and guides to resolve common issues.
• Appetite for learning, problem solving and skills development.
• Experience using PDQ and MDT is desirable.

Responsibilities

• Providing end user support for Windows and Apple devices, and for other managed devices like iOS and Android smartphones.
• Maintain phone systems, room conferencing systems, printers and scanners, support in local access system maintenance.
• Triage, and processing of in-office and remote user requests, escalating if beyond the scope of your role and/or knowledge
• Identify, log and resolve technical problems with software applications or local network systems.
• Triage, troubleshooting and resolution of user issues & incidents, and escalating where deeper knowledge and/or experience is needed
• Documentation for local users, guidelines and manuals for employees.
• Ability to follow processes and procedures.
• Owning the Onboarding & offboarding process for joiners and leavers, including inductions.
• Processing software renewals.
• Asset management & disposal.
• Patching & vulnerability management on user devices.

Skills

End user support

Coordination

Process following

Willingness to learn

Tools

PDQ

MDT

Job description

Trayport Limited in Vienna is seeking a Desktop Support Administrator to join our IT team. You will be the first point of contact for on-site IT issues, triaging and escalating where needed, and supporting the business and internal users.

You will work alongside the IT Systems Administrator, handle onboarding/offboarding, device management, patching, and maintain local networks. A proactive learner with 1-2 years IT experience is preferred.