Traveller Solutions App Support Engineer

Global Blue by Shift4; Österreich; Hybrid; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Employee referral program

Team-building events

Annual Christmas celebration

Additional local benefits

Job summary

Global Blue by Shift4 is seeking an Application Support Specialist to ensure stability of Traveller Solutions platforms and drive operational excellence. You will own SME duties for a TravellerHost service, monitor health with Splunk, and lead automation for deployments and releases.

The role requires 2–4 years in application support, strong MS SQL knowledge, and English communication in a global, hybrid environment in Austria.

Qualifications

• Experience supporting business applications and services in medium to large-scale environments.
• Strong knowledge of MS SQL querying and database management.
• Understanding of web servers, web services, and service-oriented architecture.
• Experience collaborating with software development teams and external vendors.
• Familiarity with monitoring and operational management tools, preferably Splunk.

Responsibilities

• Provide 2nd level support for Global Blue's Traveller Solutions.
• Become SME for a designated TravellerHost service.
• Monitor service health and enhance observability using Splunk.
• Drive automation initiatives to improve deployments and maintenance.
• Plan, document, and execute software releases and system changes across environments.
• Conduct impact assessments and support change management processes.
• Collaborate with development teams and external partners to investigate incidents and drive problem management.
• Create and maintain operational procedures, knowledge articles, and runbooks.
• Build trusted relationships with business stakeholders and communicate during incidents and changes.
• Continuously improve monitoring, processes, and service reliability.

Skills

MS SQL

Web servers

SOA

Vendor collaboration

Splunk

Education

Degree in Information Technology, Business Administration, or related field

Job description

Global Blue by Shift4 is seeking an Application Support Specialist to ensure stability of Traveller Solutions platforms and drive operational excellence. You will own SME duties for a TravellerHost service, monitor health with Splunk, and lead automation for deployments and releases.

The role requires 2–4 years in application support, strong MS SQL knowledge, and English communication in a global, hybrid environment in Austria.