App Support Engineer — Customer-Driven Problem Solver
GAMED
Eine Bewerbung wie gemacht für diesen Job — ein maßgeschneiderter Lebenslauf und ein Anschreiben, die genau zur Stellenanzeige passen.
Benefits dieser Stelle
Zusammenfassung
GAMED is seeking an experienced software support specialist in Graz, Austria, to independently handle first- and second-level support, act as the main contact for incidents, and coordinate with the development team to resolve issues. You will document solutions, conduct tests, and contribute to QA and process improvements.
The role requires 3+ years in software support, strong technical knowledge of networks, Windows, and databases, plus DevOps familiarity.
Qualifikationen
- 3+ years of experience in software support or similar role.
- Hands-on experience in first- and second-level support with a customer-service mindset.
- Solid technical expertise in networks, Windows OS, and databases (Oracle, MSSQL).
- Knowledge of DevOps topics such as CI/CD, deployment, and monitoring is an advantage.
- Education or training in IT or a related field is required.
Aufgaben
- Handle first- and second-level support and be the main contact for incidents, questions, and improvement suggestions.
- Analyze and process requests via ticketing system; document solutions clearly and escalate issues when needed.
- Collaborate with development team to identify root causes and coordinate fixes, communicating resolutions to customers.
- Plan and conduct functional and performance tests; contribute to software quality assurance.
- Improve support workflows, automation, deployment processes, and evaluate AI tools for support.
Kenntnisse
Ausbildung
Tools
Jobbeschreibung
GAMED is seeking an experienced software support specialist in Graz, Austria, to independently handle first- and second-level support, act as the main contact for incidents, and coordinate with the development team to resolve issues. You will document solutions, conduct tests, and contribute to QA and process improvements.
The role requires 3+ years in software support, strong technical knowledge of networks, Windows, and databases, plus DevOps familiarity.
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