Application Support Engineer

Global Blue by Shift4; Österreich; Hybrid; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Employee referral program

Team-building events

Annual Christmas celebration

Additional local benefits

Job summary

Global Blue by Shift4 is seeking an Application Support Specialist to ensure stability of Traveller Solutions platforms and drive operational excellence. You will own SME duties for a TravellerHost service, monitor health with Splunk, and lead automation for deployments and releases.

The role requires 2–4 years in application support, strong MS SQL knowledge, and English communication in a global, hybrid environment in Austria.

Qualifications

• Experience supporting business applications and services in medium to large-scale environments.
• Strong knowledge of MS SQL querying and database management.
• Understanding of web servers, web services, and service-oriented architecture.
• Experience collaborating with software development teams and external vendors.
• Familiarity with monitoring and operational management tools, preferably Splunk.

Responsibilities

• Provide 2nd level support for Global Blue's Traveller Solutions.
• Become SME for a designated TravellerHost service.
• Monitor service health and enhance observability using Splunk.
• Drive automation initiatives to improve deployments and maintenance.
• Plan, document, and execute software releases and system changes across environments.
• Conduct impact assessments and support change management processes.
• Collaborate with development teams and external partners to investigate incidents and drive problem management.
• Create and maintain operational procedures, knowledge articles, and runbooks.
• Build trusted relationships with business stakeholders and communicate during incidents and changes.
• Continuously improve monitoring, processes, and service reliability.

Skills

MS SQL

Web servers

SOA

Vendor collaboration

Splunk

Education

Degree in Information Technology, Business Administration, or related field

Job description

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse into your role:

As an Application Support Specialist, you will play a key role in ensuring the stability, performance, and continuous evolution of our Traveller Solutions platforms. You'll act as a technical expert, service owner, and problem solver, helping deliver seamless experiences to millions of travelers and retail partners worldwide.

You will:

• Provide 2nd level support for Global Blue's Traveller Solutions.
• Become the Subject Matter Expert (SME) for a designated TravellerHost service, owning its operational knowledge and support lifecycle.
• Monitor service health and enhance observability using tools such as Splunk.
• Drive automation initiatives to improve deployments, maintenance activities, and operational efficiency.
• Plan, document, and execute software releases and system changes across production and non-production environments.
• Conduct impact assessments and support change management processes.
• Collaborate with development teams and external partners to investigate incidents, identify root causes, and proactively drive problem management activities.
• Create and maintain operational procedures, knowledge articles, support documentation, and runbooks.
• Build trusted relationships with business stakeholders and maintain transparent communication during incidents and service changes.
• Continuously improve monitoring, operational processes, and service reliability.

Every action has an impact. You will make a difference here if you:

• Take ownership and accountability for the services you support.
• Enjoy troubleshooting complex technical challenges and finding sustainable solutions.
• Constantly look for opportunities to improve processes, systems, and ways of working.
• Have a customer-focused mindset and a passion for operational excellence.
• Thrive in collaborative, multicultural environments and distributed teams.
• Communicate effectively with both technical and non-technical stakeholders.
• Know how to prioritize effectively and perform well in a fast-paced environment.

Key competencies to empower your journey. You'll drive towards success if you:

• Are an excellent communicator who can translate technical concepts into business-friendly language.
• Have a hands-on approach to service operations, incident management, and troubleshooting.
• Demonstrate strong analytical and problem-solving skills.
• Are passionate about continuous improvement and delivering high-quality services.
• Can work independently while contributing positively to team objectives.
• Enjoy working in a dynamic, service-oriented environment.

Skills

Required

• Experience supporting business applications and services in medium to large-scale environments.
• Strong knowledge of MS SQL querying and database management.
• Understanding of web servers, web services, and service-oriented architecture.
• Experience collaborating with software development teams and external vendors.
• Familiarity with monitoring and operational management tools, preferably Splunk.

Nice to Have

• Experience with data engineering or data architecture, including SQL, ETL processes, SSAS/Analytics, or Azure Data Services and SAS ecosystem
• ITIL certification.
• Splunk certification.
• Knowledge of Point-of-Sale (POS) technologies and transactional systems.
• Scripting and automation experience using PowerShell, Python, Linux Shell similar technologies.

Qualifications and Education Requirements:

• Degree in Information Technology, Business Administration, or a related field. Relevant experience will also be considered.
• 2-4 years of experience in application support, service operations, production support, or a similar role.
• Experience with automation, deployment processes, release management, and configuration management.
• Experience working within international and multicultural environments is highly valued.
• Excellent verbal and written communication skills in English.

Location:

To be successful in this role, you should:

• Be legally authorized to work in Austria and currently reside there.
• Be available to work in a hybrid model, including travel to our office approximately three times per month.

Together, we go further:

At Global Blue by Shift4, we believe exceptional results come from talented people working together in an environment where they can grow, innovate, and thrive.

Here's what you can expect:

• A role in a fast-growing global company shaping the future of Tax Free Shopping and international retail experiences.
• Opportunities for continuous learning, professional development, and internal career growth.
• A multicultural workplace with colleagues and stakeholders across multiple countries.
• A collaborative, supportive, and forward-thinking culture.
• Attractive employee benefits, including: Employee referral program, Team-building events, Annual Christmas celebration, Additional local benefits.

We embrace flexible and agile ways of working, champion work-life balance, and are committed to creating positive outcomes for our employees, clients, and communities.

Ready to make an impact?

Join us and help power the services behind millions of traveller experiences worldwide.

The collective agreement minimum salary for this position is EUR 44.047,78 gross annual based on full-time employment. Of course, our salary offer will be adjusted according to your qualifications and experience, in line with our internal salary bands. In addition, employees are eligible to participate in our performance-based incentive program.