Technical support & integration specialist in PropTech

idwell; Wien; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

On-site gym

Flexible hours

Central location

Company parking

Commission

Job summary

iDWELL — компания PropTech в Вене, насчитывает около 60 сотрудников. Мы цифровизируем процессы управления недвижимостью и предлагаем интеграции через API, FTPS и SQL. Ваша роль: настраивать интеграции, поддерживать клиентов на 1-й и 2-й линии и сотрудничать с технической командой.

Мы предлагаем современное рабочее окружение, гибкий график, доступ в спортзал на месте, парковку, центральное расположение и зарплату от 50 000 € брутто в год плюс комиссия; обсуждается в зависимости от опыта.

Qualifications

• Высшее образование по IT, бизнес-информатике или эквивалентная квалификация.
• Опыт работы с API, базами данных SQL и FTPS.
• Опыт поддержки 1-й/2-й линии или аналогичная техническая роль.
• Свободное владение немецким и английским языками.
• Сильная аналитика, структурированное решение задач.

Responsibilities

• Настройка API, FTPS-соединений и SQL-баз данных; развитие интеграций.
• Обработка запросов клиентов 1-й и 2-й линии; быстрое нахождение решений.
• Приоритизация запросов, учет тем и своевременная реализация задач.
• Поддержка внедрения и конфигурации email-решений.
• Сотрудничество с технической командой, формулировка требований к интеграциям.

Skills

APIs

SQL databases

FTPS

Customer support

German & English

Education

IT / Business Informatics degree

Tools

Email integrations

Email protocols

Job description

Описание:

iDWELL is a 60-person PropTech company based in Vienna. We digitalize and automate processes and communication for property management companies across the DACH region. Today, more than 900 property management companies with over 2.5 million residential units trust iDWELL. Around 80% of our customers are based in Germany, and this is where we aim to continue growing. Our goal is to work together with our customers to further digitalize the property management industry and make everyday processes simpler, more efficient, and more modern.

Задачи:

Set up APIs, FTPS connections, and SQL databases, manage existing integrations, and further develop them Handle customer requests at 1st and 2nd level and quickly identify suitable solutions Prioritize incoming requests, keep track of open topics, and ensure that tasks are completed reliably and in a timely manner Support the implementation and configuration of email solutions for our customers Work closely with our Tech team to assess and prioritize new integration requirements Act as a direct point of contact for technical questions and explain solutions clearly, including to non-technical users

Требования:

Completed education or degree in IT, Business Informatics, or a comparable qualification Experience with APIs, SQL databases, and FTPS Experience in 1st or 2nd level support or a comparable technical customer-facing role Strong technical affinity and a structured, independent approach to solving technical problems Reliable, highly organized, and able to keep track of multiple topics at the same time Fast, efficient, and solution-oriented, with a strong focus on getting things done Customer-oriented and a strong communicator, with the ability to explain technical topics clearly Fluent German and English, both written and spoken Будет плюсом: Ideally, knowledge of email integrations and protocols

Условия:

A position with real responsibility in a fast-growing company Modern software tools, a digital working environment, and your choice of hardware - whether Mac or Windows, you choose what works best for you Exciting challenges and a highly qualified, motivated team An open company culture based on mutual respect and appreciation Direct interaction with decision-makers in the property management industry Flexible working hours Snacks and drinks Access to our on-site company gym A central location with excellent public transport connections and a dedicated company parking space Collective agreement-based gross salary starting at €50,000 gross per year, depending on experience and qualifications, plus commission, based on full-time employment.