Technical Support Engineer

Penta Consulting; Österreich; On-site; EUR 35,000 - 45,000; Full time

Job summary

Penta Consulting in Austria is seeking a Technical Support Engineer to configure and troubleshoot our product, resolving customers' technical issues and acting as the liaison between customers and internal teams.

The role requires the ability to work in a complex networking environment, reproduce customer environments, manage electronic tickets, and coordinate with sales and customer success teams to address problems.

Qualifications

• 2+ years of technical support experience.
• Customer service oriented.
• Strong written and verbal and troubleshooting skills.

Responsibilities

• Reproduce customer environment and run tests.
• Manage and address electronic tickets efficiently.
• Liaise between sales team, customer success team, and customers to properly address customer problems.
• Troubleshoot and configure software and hardware.

Skills

Technical support

Customer service

Troubleshooting

Networking basics

Tools

Ticketing system

Remote support tools

Job description

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA, North America and LATAM. With over 28 years experience, we are the gold standard when it comes to providing bespoke solutions to Telco organisations globally.

We are seeking Technical Support Engineers in Austria. The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills