Technical Support Engineer - Networking & Troubleshooting

Penta Consulting; Österreich; On-site; EUR 35,000 - 45,000; Full time

Job summary

Penta Consulting in Austria is seeking a Technical Support Engineer to configure and troubleshoot our product, resolving customers' technical issues and acting as the liaison between customers and internal teams.

The role requires the ability to work in a complex networking environment, reproduce customer environments, manage electronic tickets, and coordinate with sales and customer success teams to address problems.

Qualifications

• 2+ years of technical support experience.
• Customer service oriented.
• Strong written and verbal and troubleshooting skills.

Responsibilities

• Reproduce customer environment and run tests.
• Manage and address electronic tickets efficiently.
• Liaise between sales team, customer success team, and customers to properly address customer problems.
• Troubleshoot and configure software and hardware.

Skills

Technical support

Customer service

Troubleshooting

Networking basics

Tools

Ticketing system

Remote support tools

Job description

Penta Consulting in Austria is seeking a Technical Support Engineer to configure and troubleshoot our product, resolving customers' technical issues and acting as the liaison between customers and internal teams.

The role requires the ability to work in a complex networking environment, reproduce customer environments, manage electronic tickets, and coordinate with sales and customer success teams to address problems.