IT Support Engineer: Customer Care & Troubleshooting

ANEXIA Internetdienstleistungs GmbH; Klagenfurt am Wörthersee; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Good transport connections

Flexible working hours

Mentoring program

Free parking

Mobile phone

Notebook

Snacks and drinks

Company cars

Employee events

Fun corner

Job summary

ANEXIA Internetdienstleistungs GmbH in Austria seeks a customer support specialist to handle netcup inquiries, provide product guidance, and be the first point of contact for IT questions from our customers.

After an intensive training phase, you will understand our services, work with a professional international team, and engage with customers via phone and ticket system. Fluent German and good English, independent work, and strong service orientation are essential.

Qualifications

• Completed training or relevant experience in support.
• Basic knowledge in IT protocols and mail services (FTP, IMAP, POP3, SMTP, SSH).
• Experience in web hosting, domains or virtual servers is an advantage.

Responsibilities

• You are the first point of contact for IT questions and problems of our customers.
• You are responsible for netcup customer support and product consulting (no sales!)
• Your area of responsibility includes accepting and processing all inquiries via phone and ticket system.

Skills

Customer orientation

Communication skills

Team spirit

German language

English language

Independent work

Education

Completed training (apprenticeship, technical college, HTL) or relevant experience

Tools

FTP

IMAP

POP3

SMTP

SSH

Job description

ANEXIA Internetdienstleistungs GmbH in Austria seeks a customer support specialist to handle netcup inquiries, provide product guidance, and be the first point of contact for IT questions from our customers.

After an intensive training phase, you will understand our services, work with a professional international team, and engage with customers via phone and ticket system. Fluent German and good English, independent work, and strong service orientation are essential.