Solar Service Engineer – Austria & Switzerland (Training & Support)

GoodWe; Österreich; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Diverse international team

Professional development opportunities

Flat hierarchies and fast decisions

Meaningful work with PV industry

Job summary

GoodWe is seeking a Service Engineer for Austria & Switzerland to deliver Level 2 technical support to customers, while assisting Level 1 hotline teams and training the L1 staff. You will collaborate with distributors, installers, and the regional team to ensure high service quality and customer satisfaction.

You will coordinate with R&D and product managers to address issues, while supporting training sessions and on-site installations. Travel across Austria and Switzerland is required.

Qualifications

• Fluent German is a MUST; strong English communication skills expected.
• Bachelor's degree or higher in a technical field; professional certification is a plus.
• Minimum 3 years in technical support or engineering environment.
• Experience with cross-border collaboration and international teams is valued.

Responsibilities

• Provide Level 2 technical support to customers and assist Level 1 hotline teams.
• Train Level 1 team and support training sessions for partners.
• Support training, commissioning, and troubleshooting with distributors/installers on remote and on-site.
• Review product issues and escalate to Level 3 when needed.
• Collaborate with regional team and R&D for service improvements.

Skills

German language

English (B2)

Customer service

Technical support

Willing to travel

Education

Bachelor's degree in electrical engineering or related field

Professional certification in electrical engineering or communications tech

Job description

GoodWe is seeking a Service Engineer for Austria & Switzerland to deliver Level 2 technical support to customers, while assisting Level 1 hotline teams and training the L1 staff. You will collaborate with distributors, installers, and the regional team to ensure high service quality and customer satisfaction.

You will coordinate with R&D and product managers to address issues, while supporting training sessions and on-site installations. Travel across Austria and Switzerland is required.