Service Engineer Austria & Switzerland (m/f/d)

GoodWe; Österreich; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Diverse international team

Professional development opportunities

Flat hierarchies and fast decisions

Meaningful work with PV industry

Job summary

GoodWe is seeking a Service Engineer for Austria & Switzerland to deliver Level 2 technical support to customers, while assisting Level 1 hotline teams and training the L1 staff. You will collaborate with distributors, installers, and the regional team to ensure high service quality and customer satisfaction.

You will coordinate with R&D and product managers to address issues, while supporting training sessions and on-site installations. Travel across Austria and Switzerland is required.

Qualifications

• Fluent German is a MUST; strong English communication skills expected.
• Bachelor's degree or higher in a technical field; professional certification is a plus.
• Minimum 3 years in technical support or engineering environment.
• Experience with cross-border collaboration and international teams is valued.

Responsibilities

• Provide Level 2 technical support to customers and assist Level 1 hotline teams.
• Train Level 1 team and support training sessions for partners.
• Support training, commissioning, and troubleshooting with distributors/installers on remote and on-site.
• Review product issues and escalate to Level 3 when needed.
• Collaborate with regional team and R&D for service improvements.

Skills

German language

English (B2)

Customer service

Technical support

Willing to travel

Education

Bachelor's degree in electrical engineering or related field

Professional certification in electrical engineering or communications tech

Job description

Position: Service Engineer Austria & Switzerland (m/f/d)

Your mission

As a Service Engineer Austria & Switzerland, you will be at the forefront of GoodWe's technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Austria & Switzerland regional team supporting our sales growth and maintaining customer loyalty.

A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Austria & Switzerland.

Your main responsibilities

• Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
• Act according to service KPIs and processes, with a strong focus on customer satisfaction.
• Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyse product issues and elevate to Level 3 when needed
• Conduct customer installation and service training sessions, both online and in-person.
• Collaborate with the Austria & Switzerland regional team.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical support, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluent in German a MUST! and English B2 level.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
• Willingness to travel.

What we offer

• Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe EMEA team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision making
• Have fun and do something meaningful & make a difference!!!