EV Field Service Engineer, Austria – On‑Site & Remote Support

Sungrow Deutschland GmbH; Wien; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Mobility package (Job-Rad / E-bikes)

Bonus payments based on KPIs

Multinational European team

Knowledge exchange opportunities

Job summary

Sungrow Deutschland GmbH in Austria is seeking an EV Field Service Engineer who will remotely monitor and service EV chargers, diagnose issues, and lead on-site commissioning. You will be the first engineer in the region, with travel up to 60% and a path to build a local engineering team.

You will work with installers, electricians and platform technicians, using Sungrow’s monitoring tools and standard protocols (OCPP/Modbus-TCP) to ensure safe operation and high fleet availability.

Qualifications

• Hands-on experience in the electro-technical field with a passion for green technology and strong troubleshooting skills.
• Strong knowledge of TCP/IP networks and command-line troubleshooting; experience with OCPP and Modbus-TCP is advantageous.
• Ability to interpret electrical single-line diagrams for diagnosing system performance and faults.
• Proficiency in Excel and, ideally, Linux; strong communication for non-technical customers.
• EU work authorization; based in Austria with flexibility to travel.

Responsibilities

• Monitor commissioned EV chargers remotely and diagnose faults to maintain high fleet availability.
• Remotely diagnose and resolve charger malfunctions and communication issues with local components.
• Provide clear explanations to customers to build confidence in Sungrow’s products.
• Plan and coordinate on-site commissioning with installers, electricians, and platform technicians.
• Lead on-site troubleshooting and replace malfunctioning components while complying with safety regulations.
• Integrate EV chargers with customer systems and configure for safe operation.
• Develop expertise in Sungrow’s monitoring tools for proactive issue identification.
• Maintain and update customer and issue databases for accurate record-keeping.
• Contribute to improving data processing techniques on internal platforms.

Skills

Electrical field experience

On-site troubleshooting

TCP/IP networking

OCPP protocol

Modbus-TCP

Excel

Linux

English (B2+)

German language

Travel readiness

Job description

Sungrow Deutschland GmbH in Austria is seeking an EV Field Service Engineer who will remotely monitor and service EV chargers, diagnose issues, and lead on-site commissioning. You will be the first engineer in the region, with travel up to 60% and a path to build a local engineering team.

You will work with installers, electricians and platform technicians, using Sungrow’s monitoring tools and standard protocols (OCPP/Modbus-TCP) to ensure safe operation and high fleet availability.