Senior 3rd-Level IT Services Specialist — Remote & Lifecycle

Frequentis; Wien; On-site; EUR 42,000 - 51,000; Full time

Job summary

Frequentis AG in Vienna invites applications for a 3rd Level Expert in Group IT Services. You will focus on lifecycle, support and documentation of our global IT services, keeping solutions stable, up to date, and fully functional.

You will analyze complex issues, provide escalation support, and contribute to improvements while coordinating with internal developers and external consultants across regions. A flexible work-from-home option is available.

Responsibilities

• Manage lifecycle of selected Group IT services from development to stable operation.
• Provide third‑level support; identify root causes and coordinate fixes with internal devs and external consultants.
• Contribute to Group IT projects with technical expertise and design/improvement proposals.
• Coordinate external consultants for bug fixes and service optimisation; ensure swift, sustainable implementation.
• Document services and solutions to keep global IT services transparent and maintainable.
• Run workshops and training; support global user groups and drive tool improvements.

Job description

Frequentis AG in Vienna invites applications for a 3rd Level Expert in Group IT Services. You will focus on lifecycle, support and documentation of our global IT services, keeping solutions stable, up to date, and fully functional.

You will analyze complex issues, provide escalation support, and contribute to improvements while coordinating with internal developers and external consultants across regions. A flexible work-from-home option is available.