Group IT Custom Business Solutions 3- Level Support (all genders)

FREQUENTIS Deutschland GmbH; Wien; Vor Ort; EUR 41.580 - 50.820; Vollzeit

Benefits dieser Stelle

Home office option

Public transport ticket

Meal allowance

Sabbatical option

Professional development programs

Zusammenfassung

A leading technology firm in Vienna is seeking a 3rd Level Expert in Custom Business Solutions to manage the lifecycle of IT services. This role involves providing third-level support, analyzing complex technical issues, and participating in process improvement projects. The ideal candidate will have experience in administration of enterprise IT services and must possess excellent English and German language skills. Salary starts at €46,200 gross annually, with additional market-based overpayment.

Qualifikationen

• Experience in analysis of IT business applications like ITSM/CRM.
• Skills in third-level support for complex IT services.
• Understanding of technical coordination with external consultants.

Aufgaben

• Manage entire lifecycle of selected Group IT services.
• Provide third-level support and analyze complex issues.
• Document services, processes, and technical solutions.

Kenntnisse

Experience in administration of enterprise IT services

Excellent skills in analyzing technical issues

Experience in collaborating with development teams

Experience liaising with external consultants

Very good English and German language skills

Jobbeschreibung

Group IT Custom Business Solutions 3-Level Support (all genders)

Group IT

Vienna FREQUENTIS AG From now on Full time

As a 3rd Level Expert, you will focus on the lifecycle, support and documentation of our Group IT Services. In this role, you will play a key part in the further development of our internal Group IT Services and ensure that our globally deployed solutions remain stable, up to date and fully functional. You will analyse complex technical issues, provide support during escalations and contribute your expertise to achieve sustainable improvements.

Key Tasks

• You will manage the entire lifecycle of selected Group IT services – from technical development and updates through to stable operation.
• You will provide third‑level support, analysing complex technical issues, identifying root causes and coordinating their resolution in collaboration with internal developers (primarily in Cluj) and external consultants.
• You will actively participate in our Group IT process improvement projects, contribute technical expertise and assist in the creation of solution designs and improvement proposals.
• You will coordinate external consultants for bug fixing, troubleshooting and service optimisation, and ensure that solutions are implemented quickly and sustainably.
• You will document services, processes and technical solutions to ensure that our global Group IT services remain transparent and maintainable.
• You will conduct workshops and training sessions, support our global user groups and contribute to the continuous improvement of the tools in use.

Key Qualifications

• Experience in administration, project work and technical analysis of enterprise IT services, as well as in‑house developed IT business applications (e.g. ITSM/CRM, SirionLabs, Avature, 360learning, ADONIS or comparable enterprise SaaS solutions).
• Excellent skills in analysing technical issues, ideally with experience in third‑level support or the operation of complex IT services.
• Experience in collaborating with development teams (e.g. for bug fixing, backlog definition, technical clarifications) – ideally in internationally distributed setups such as our team in Cluj.
• Experience in liaising with external consultants and in the technical coordination of task packages.
• A strong understanding of processes, quick comprehension and a structured approach to work, enabling you to successfully support service improvements and evaluations.
• Very good English and German language skills to communicate efficiently with international teams and developer groups.

Our Values

Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work‑life‑balance and offer all our employees equal development opportunities. In doing so, we focus on long‑term working relationships in order to keep the valuable know‑how of our employees stable.

Working at Frequentis means making the world a safer place every day, long‑term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even more benefits on our career website.

Benefits

• Trusted office, home office / modern public transport / mentoring trainings / fitness.
• Working hours, restaurant workation, IT equipment, parking space, program Jobrad.

Salary

Salary The remuneration for this position consists of: The collective agreement minimum salary of EUR 46,200 gross per year (based on a 38.5 hour week) PLUS an overpayment in line with the market depending on your professional qualifications and experience.

We look forward to receiving questions from our future #ExpertsForASaferWorld.