ATM Voice Solutions Engineer — Remote & Global Support

FREQUENTIS Deutschland GmbH; Wien; On-site; EUR 43,020 - 52,580; Full time

Benefits offered by this job

Remote work option

IT equipment provided

Parking space

Meal allowance

Job summary

Frequentis AG in Vienna is seeking an ATM Service Engineer - Voice Solutions (all genders) to join the Air Traffic Management team. The role is full-time and involves 3rd level support, system updates, and international project collaboration.

You will analyze incidents, work with customers on requirements, and ensure security compliance while traveling internationally about 25% and communicating clearly in English. The company promotes work-life balance and career development.

Qualifications

• Degree or vocational training in Computer Science, Network Engineering, or related field.
• 5+ years of professional experience in Service Engineering or Systems Engineering.
• Ability to analyze complex technical issues and communicate solutions clearly.
• Strong interest in virtualization and network technologies; up-to-date knowledge.

Responsibilities

• Act as 3rd Level / Vendor Support for customers, analyzing and resolving incidents and defects.
• Plan and perform system updates and enhancements for complex IT systems.
• Collaborate with customers to understand operational requirements and improve products.
• Participate in international projects with subsidiaries and partners.
• Review solutions against security requirements and implement mitigations.

Skills

5+ years experience

Customer communication

Analytical thinking

Team collaboration

English proficiency

Education

Degree or vocational training in Computer Science or Network Engineering

Tools

Wireshark

Nessus

SBCs

VMware

KVM

Linux Red Hat

Python

Job description

Frequentis AG in Vienna is seeking an ATM Service Engineer - Voice Solutions (all genders) to join the Air Traffic Management team. The role is full-time and involves 3rd level support, system updates, and international project collaboration.

You will analyze incidents, work with customers on requirements, and ensure security compliance while traveling internationally about 25% and communicating clearly in English. The company promotes work-life balance and career development.