Remote IT Helpdesk Technician – Fast-Response Support

Medel S.r.l.; Innsbruck; Sur place; EUR 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Employee Discounts

Flexible Hours

International Environment

Onboarding

Public-Transportation Subsidy

Workplace Well-Being

Résumé du poste

MED-EL in Innsbruck, Austria, is seeking a full-time IT Support Professional to join its Fast Response Team. You will serve as the first contact for users, perform remote troubleshooting, and coordinate resolution with higher levels of support.

The role requires strong English and German, IT education (apprenticeship or HTL), and good IAM knowledge. You’ll work in a collegial team and benefit from flexible hours and an international environment.

Qualifications

• Must have strong communication skills and ability to work in a collegial team.
• Excellent written and spoken English and German.
• Experience in IT support or service desk is desirable.
• Working knowledge of identity and access management (IAM) and IT processes.

Responsabilités

• Serve as the first point of contact for users via phone or ticketing system.
• Perform remote troubleshooting using diagnostic techniques and relevant questions.
• Escalate unresolved issues to higher levels of support.
• Follow up and update customer status and information.
• Suggest improvements to procedures and services and relay feedback to internal teams.

Connaissances

Communication

German language

English language

Teamwork

Formation

IT-related education (apprenticeship/HTL)

Description du poste

MED-EL in Innsbruck, Austria, is seeking a full-time IT Support Professional to join its Fast Response Team. You will serve as the first contact for users, perform remote troubleshooting, and coordinate resolution with higher levels of support.

The role requires strong English and German, IT education (apprenticeship or HTL), and good IAM knowledge. You’ll work in a collegial team and benefit from flexible hours and an international environment.