Remote Hospitality Tech Support Specialist

Placements24; Lorenziberg; Remote; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join our hospitality technology team. You will be the primary contact for clients using our SaaS platforms, providing technical support, troubleshooting issues, and guiding users to maximize product value from a home office.

Ideal candidates have SaaS customer support experience, excellent communication skills, and a strong understanding of hospitality operations. Fluency in English is required; other languages are a plus.

Qualifications

• Experience in customer support, preferably SaaS or hospitality tech.
• Ability to troubleshoot software issues and explain technical concepts clearly.
• Strong communication and active listening skills.

Responsibilities

• Provide first-line technical support to clients via email, chat and phone.
• Troubleshoot and resolve software-related issues efficiently and effectively.
• Document customer interactions, issues, and resolutions in the CRM system.
• Identify and escalate complex issues to senior support staff or development teams.

Skills

Technical support

SaaS knowledge

CRM familiarity

Clear communication

Problem solving

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a Remote Customer Support Specialist to join our hospitality technology team. You will be the primary contact for clients using our SaaS platforms, providing technical support, troubleshooting issues, and guiding users to maximize product value from a home office.

Ideal candidates have SaaS customer support experience, excellent communication skills, and a strong understanding of hospitality operations. Fluency in English is required; other languages are a plus.