Strategic Account Manager - Hospitality SaaS (Remote)

Cloudbeds; Österreich; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Professional development

Job summary

Cloudbeds is seeking an Account Manager to join our global Customer Success team. You will manage a portfolio of customers with strategic guidance to drive renewals and upsells, while championing the customer's journey.

Remote role supporting European hospitality clients; fluency in English and German is required; experience in SaaS and hospitality helpful; you will coordinate with Sales, Support, Product, and Marketing to maximize value.

Qualifications

• Fluent in English and German with excellent communication and presentation skills.
• Experience in SaaS or hospitality tech is a plus.
• Strong ability to manage multiple stakeholders and accounts.

Responsibilities

• Define the customer's success outcomes and work with them to achieve them.
• Act as the main point of contact for Cloudbeds and help elevate urgent support tickets.
• Achieve net dollar retention goals through identifying upsell opportunities and reducing churn.
• Drive product engagement, customer stickiness, and package growth.
• Analyze customer data to improve utilization and engagement.
• Manage customer escalations and provide strategic recommendations.

Skills

English fluent

German fluent

Relationship building

Upsell strategies

Customer success

CRM aptitude

Tools

CRM software

Job description

Cloudbeds is seeking an Account Manager to join our global Customer Success team. You will manage a portfolio of customers with strategic guidance to drive renewals and upsells, while championing the customer's journey.

Remote role supporting European hospitality clients; fluency in English and German is required; experience in SaaS and hospitality helpful; you will coordinate with Sales, Support, Product, and Marketing to maximize value.