Remote Customer Experience Advocate

Placements24; Lorenziberg; Remote; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Comprehensive training

Supportive virtual team

Job summary

Placements24 is seeking a compassionate Remote Customer Support Specialist to handle inquiries from customers entirely from home. You will assist via phone, email, and chat, resolving issues from orders to product information, while upholding high service standards.

In this fully remote role, you will become the first point of contact for customers, maintaining detailed records, tracking shipments, and contributing to process improvements.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Excellent verbal and written communication skills.
• Proficient with CRM and helpdesk software.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, pricing, and promotions.
• Process orders, returns, exchanges, and refunds according to company policies.
• Track shipments and provide customers with updates on order status.
• Identify and escalate complex customer issues to the appropriate departments.
• Maintain detailed and accurate records of customer interactions and transactions.
• Contribute to the development and improvement of customer service processes and FAQs.
• Gather customer feedback and share insights with the relevant teams to improve products and services.
• Uphold the company's standards for customer satisfaction and service excellence.
• Proactively identify opportunities to enhance the customer experience.

Skills

CRM software

Active listening

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Helpdesk software

Job description

Placements24 is seeking a compassionate Remote Customer Support Specialist to handle inquiries from customers entirely from home. You will assist via phone, email, and chat, resolving issues from orders to product information, while upholding high service standards.

In this fully remote role, you will become the first point of contact for customers, maintaining detailed records, tracking shipments, and contributing to process improvements.