Remote Account Manager – Hospitality Growth & Strategy

Cloudbeds; Salzburg; Remote; EUR 82,000 - 136,000; Full time

Benefits offered by this job

Remote first

Home office stipend

Paid time off

Parental leave

Cloudbeds University

Professional development

Job summary

Cloudbeds is seeking an Account Manager to join its Customer Success team. You will manage a portfolio of hospitality customers, guiding them to success and driving value across their operations and revenue strategies.

Fluency in English and German is required, and you will identify upsell opportunities, minimize churn, and serve as the primary contact for clients worldwide, delivering strategic guidance and lasting relationships.

Qualifications

• Define the customer's 'success outcomes' and work with them to achieve them.
• Act as the main point of contact for all things related to Cloudbeds and help elevate urgent support tickets.
• Achieve net dollar retention goals through identifying upsell opportunities and implementing proactive churn reduction strategies.

Responsibilities

• Drive product engagement and customer 'stickiness'.
• Analyze customer data to improve utilization and engagement.
• Manage customer escalations related to the strategic use of Cloudbeds software.
• Gather client feedback and requirements for future releases of the software.
• Act as a 'strategic partner' to assigned portfolio of customers, providing insight to optimize product performance.

Skills

Relationship management

Upsell opportunities

Churn reduction

Product engagement

Data analysis

Escalation management

Cross-functional collaboration

English fluency

German fluency

Job description

Cloudbeds is seeking an Account Manager to join its Customer Success team. You will manage a portfolio of hospitality customers, guiding them to success and driving value across their operations and revenue strategies.

Fluency in English and German is required, and you will identify upsell opportunities, minimize churn, and serve as the primary contact for clients worldwide, delivering strategic guidance and lasting relationships.