Remote Hospitality Account Manager – Growth & Success

Third-Party Job Posts; Autriche; À distance; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Remote first

Home office stipend

Fully Paid Parental Leave

Professional development

Résumé du poste

Cloudbeds is seeking an Account Manager to join our fully remote Customer Success team. You will manage a diverse portfolio across Europe, guiding customers through their journey, driving product engagement, and delivering strategic value to maximize reservations and guest satisfaction.

You will act as the primary contact for customers, upsell opportunities, and proactive churn-reduction strategies. Strong communication and relationship-building skills are essential in a fast-growing, globally

Qualifications

• Fluency in both English and German is required.
• Experience managing accounts within the European hospitality market is a significant plus.

Responsabilités

• Define the customer's "success outcomes" and work with them to achieve them.
• Act as the main point of contact for all things related to Cloudbeds and help upscale urgent support tickets.
• Achieve net dollar retention goals through identifying upsell opportunities and reducing churn.
• Use a consultative approach to drive product engagement, customer stickiness, and package growth.
• Analyze customer data to improve utilization and engagement.
• Manage customer escalations related to Cloudbeds software usage.
• Identify opportunities to upsell additional services and products.
• Review customer feedback to improve the customer experience across the board.
• Maintain a detailed understanding of products and services to advise customers.

Connaissances

Account management

Customer success

German language

English language

Hospitality knowledge

Upsell strategies

Churn reduction

Stakeholder management

Data analysis

Project management

Description du poste

Cloudbeds is seeking an Account Manager to join our fully remote Customer Success team. You will manage a diverse portfolio across Europe, guiding customers through their journey, driving product engagement, and delivering strategic value to maximize reservations and guest satisfaction.

You will act as the primary contact for customers, upsell opportunities, and proactive churn-reduction strategies. Strong communication and relationship-building skills are essential in a fast-growing, globally