Hotel Technology Consultant: Customer Success & Integrations

Valsoft Corporation; Wien; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Seekda is seeking a Hotel Technology Consultant to be the primary contact for hotel customers, delivering prompt and competent assistance to ensure smooth operations of the Seekda platform. The role is part of the Hotel Technology Support team in Vienna and collaborates closely with Commercial, Product and Development teams.

You will support customers via email and phone, analyze bookings and OTA/PMS connections, help onboarding, and translate feedback into actionable requirements for internal

Qualifications

• Bachelor’s degree or vocational training in IT or hospitality.
• Experience in hotel operations or tech support.
• Strong communication and problem-solving skills.

Responsibilities

• Support hotel customers by email and phone with issue resolution.
• Analyse bookings, rates, availability, and OTA/PMS connections.
• Assist with onboarding and trainings for new customers.
• Coordinate with Product and Development to relay feedback.
• Maintain the ticketing system and knowledge base.

Skills

IT knowledge

Hotel experience

Customer service

German & English

Education

IT or Hospitality degree

Job description

Seekda is seeking a Hotel Technology Consultant to be the primary contact for hotel customers, delivering prompt and competent assistance to ensure smooth operations of the Seekda platform. The role is part of the Hotel Technology Support team in Vienna and collaborates closely with Commercial, Product and Development teams.

You will support customers via email and phone, analyze bookings and OTA/PMS connections, help onboarding, and translate feedback into actionable requirements for internal