Strategic Hospitality Account Manager (Remote)

Cloudbeds; Linz; Remote; EUR 82,000 - 127,000; Full time

Benefits offered by this job

Remote-first culture

Paid time off

Parental leave

Home office stipend

Professional development opportunities

Accommodations (ASL interpreter when/`

HR accommodations

Job summary

Cloudbeds is seeking an Account Manager to join its Customer Success team. You will actively manage a global portfolio valued in the millions, driving upsell opportunities and minimizing churn.

The role emphasizes strategic guidance, relationship building, and industry insight to optimize the customer journey. The position supports a fully remote team with international clients and English/German language requirements.

Qualifications

• Portfolio management experience preferred but not required
• Ability to identify upsell opportunities and drive expansion
• Strong communication and relationship-building skills

Responsibilities

• Define the customer's success outcomes and work with them to achieve them
• Act as the main point of contact for Cloudbeds and guide escalations related to the strategic use of Cloudbeds software
• Aim to achieve net dollar retention through upsell opportunities and churn reduction
• Use a consultative approach to drive product engagement and package growth
• Analyze customer data to improve utilization and engagement
• Gather client feedback for future releases of the software
• Act as a strategic partner to assigned portfolio of customers and provide hospitality industry insights

Skills

English-German fluency

Customer relationship management

Communication skills

Project management

Job description

Cloudbeds is seeking an Account Manager to join its Customer Success team. You will actively manage a global portfolio valued in the millions, driving upsell opportunities and minimizing churn.

The role emphasizes strategic guidance, relationship building, and industry insight to optimize the customer journey. The position supports a fully remote team with international clients and English/German language requirements.