Remote Strategic Account Manager, Hospitality

cloudbedsthirdpartyboard; Austria; Remote; EUR 55,000 - 75,000; Full time

Job summary

Cloudbeds is hiring an Account Manager to join our Customer Success team. You will manage a portfolio of hospitality clients, driving value and retention in a fully remote role. You will act as the main client contact, guide customers through their journey, identify upsell opportunities and coordinate across internal teams to ensure success.

Fluency in English and German is required. You will build lasting relationships, understand customers' needs, and help them achieve their desired outcomes

Qualifications

• Define the customer's success outcomes and work with them to achieve them.
• Act as the main point of contact for Cloudbeds and help escalate urgent tickets.
• Identify upsell opportunities and reduce churn to drive net negative churn.
• Use a consultative approach to boost product engagement and account growth.
• Analyze customer data to improve utilization and engagement.

Responsibilities

• Define success outcomes with a portfolio of customers.
• Be the primary contact for Cloudbeds customers and coordinate support.
• Identify upsell opportunities to expand annual contract value (ACV).
• Guide customers through the journey, recommending best products.
• Gather feedback for future releases and stay updated on system changes.
• Partner with Sales, Support, Product, Marketing and Design as needed.
• Manage multiple accounts with attention to detail and timelines.

Skills

Communication skills

Relationship building

Stakeholder management

Presentations

Multitasking

Negotiation

English fluency

German fluency

Job description

Cloudbeds is hiring an Account Manager to join our Customer Success team. You will manage a portfolio of hospitality clients, driving value and retention in a fully remote role. You will act as the main client contact, guide customers through their journey, identify upsell opportunities and coordinate across internal teams to ensure success.

Fluency in English and German is required. You will build lasting relationships, understand customers' needs, and help them achieve their desired outcomes