Remote Field Support Engineer - Industrial Machinery

Placements24; Lorenziberg; Hybride; EUR 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

Competitive annual salary package.

Fully remote position offeringflexibl…

Opportunities for professional growth

Exposure to cutting-edge industrial…

Be part of a dedicated and supportive…

Paid time off and standard company…

Résumé du poste

Placements24 is seeking an experienced Remote Field Support Specialist to provide vital technical assistance for industrial machinery. This fully remote role allows you to operate from your home base anywhere within South Africa, collaborating with on-site technicians and client personnel to resolve issues and minimize downtime.

You will diagnose mechanical, electrical, and hydraulic systems, guide clients through complex procedures remotely, and contribute to documentation, training, and

Qualifications

• Minimum of 5 years of experience in field service/technical support for industrial machinery.
• Strong understanding of mechanical, electrical, and hydraulic systems.
• Ability to diagnose and troubleshoot complex equipment remotely.
• Excellent communication and problem-solving skills.

Responsabilités

• Provide remote technical support for industrial machinery troubleshooting and maintenance.
• Guide clients and on-site technicians through complex repair procedures via remote channels.
• Diagnose mechanical, electrical, and operational issues using remote diagnostic tools.
• Develop and maintain comprehensive remote support documentation and guides.
• Escalate critical issues to engineering or senior technical staff with thorough details.
• Monitor client equipment performance and proactively identify potential problems.
• Collaborate with sales and service teams to enhance customer support offerings.
• Assist in remote training sessions for client personnel and new field technicians.
• Stay updated on product developments and technical advancements in industrial machinery.
• Ensure high levels of customer satisfaction through effective and timely remote assistance.

Connaissances

Remote troubleshooting

Mechanical systems

Electrical systems

Communication skills

Diagnostics tools

Independent work

Formation

Technical degree or diploma

Outils

Remote access software

Diagnostic tools

Communication platforms

Description du poste

Placements24 is seeking an experienced Remote Field Support Specialist to provide vital technical assistance for industrial machinery. This fully remote role allows you to operate from your home base anywhere within South Africa, collaborating with on-site technicians and client personnel to resolve issues and minimize downtime.

You will diagnose mechanical, electrical, and hydraulic systems, guide clients through complex procedures remotely, and contribute to documentation, training, and