Telecommunications Field Service Engineer

Placements24; Lorenziberg; On-site; EUR 23,000 - 33,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid plan

Retirement fund

Company vehicle and fuel card

Job summary

Placements24 is seeking a Telecommunications Field Service Engineer to join our client in Queenstown, Eastern Cape. The role covers on-site installation, maintenance and repair of telecom equipment to ensure reliable services for customers in the region.

You will configure routers and switches, diagnose network issues, and provide hands-on support and training. A National Diploma or Bachelors in a related field is required, with 3–5 years of experience and a valid driver’s license.

Qualifications

• Bachelor's degree or National Diploma in Electrical Engineering, Telecommunications, or related field.
• 3–5 years of field service/tech support experience in telecommunications.
• Strong understanding of IP networking, VoIP, and wireless technologies.
• Proficient in using diagnostic tools for network troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to travel within the Queenstown area and hold a valid driver’s license.

Responsibilities

• Install, configure, and commission telecom hardware and software including routers, switches, and network devices.
• Perform routine maintenance and diagnostic tests on network infrastructure.
• Troubleshoot and resolve technical issues reported by customers or detected via monitoring.
• Repair or replace faulty equipment according to specs and procedures.
• Respond promptly to service calls and ensure timely resolution of issues.
• Maintain accurate records of service calls, repairs, and equipment status.
• Adhere to safety protocols while in the field.
• Provide technical assistance and training to end-users or junior technicians as needed.
• Collaborate with internal support teams to escalate complex issues.

Skills

Diagnostic skills

Customer service

Communication

Education

Diploma or Degree in Electrical Engineering/Telecommunications

Tools

Diagnostic tools

Job description

About the Role

Our client, a reputable telecommunications service provider, is seeking a skilled and dedicated Telecommunications Field Service Engineer to join their team in Queenstown, Eastern Cape . This critical role involves providing on-site technical support, installation, maintenance, and repair of telecommunications equipment and networks. The successful candidate will be responsible for ensuring the optimal performance and reliability of our client's services for a diverse range of customers in the Eastern Cape region. We are looking for someone with strong diagnostic skills and a commitment to excellent customer service.

Key Responsibilities

• Install, configure, and commission telecommunications hardware and software, including routers, switches, and specialized network devices.
• Perform routine maintenance and diagnostic tests on network infrastructure to ensure optimal performance.
• Troubleshoot and resolve technical issues reported by customers or detected through network monitoring.
• Repair or replace faulty equipment according to technical specifications and company procedures.
• Respond promptly to service calls and ensure timely resolution of customer issues.
• Maintain accurate records of all service calls, repairs, and equipment status in the company's systems.
• Adhere to all safety protocols and company guidelines while performing duties in the field.
• Provide technical assistance and training to end-users or junior technicians as needed.
• Collaborate with internal support teams to elevate complex issues and share knowledge.

Requirements

• National Diploma or Bachelor's degree in Electrical Engineering, Telecommunications, or a related technical field.
• Minimum of 3-5 years of experience as a Field Service Engineer or in a similar technical support role within the telecommunications industry.
• Strong understanding of telecommunications networks, including IP networking, VoIP, and wireless technologies.
• Proficiency in using diagnostic tools and equipment for network troubleshooting.
• Experience with hardware and software installation, configuration, and maintenance.
• Excellent problem-solving abilities and a logical approach to diagnosing technical faults.
• Strong customer service orientation and effective communication skills.
• Ability to work independently, manage time effectively, and travel within the Queenstown area.
• A valid driver's license is required.

Benefits

• Our client offers a competitive salary package, tailored to reflect the experience and skills of the candidate.
• Comprehensive benefits include a medical aid plan, a retirement fund, and opportunities for specialized technical training and certifications.
• A company vehicle and fuel card will be provided for work-related travel within the Eastern Cape.

This role offers the chance to be a key technical representative in the Queenstown area, ensuring reliable communication services for the community.