Remote Client Experience Associate for Expat Tax Support

Myexpat Gmbh; Wien; Remote; MXN 385,000 - 642,000; Part time

Benefits offered by this job

Flexitime

Work from home

Job summary

MyExpatTaxes, a product of MyExpat GmbH, seeks a Client Experience Associate to support expatriates by handling LiveChat and ticket inquiries. You will assist clients through our app, coordinate with tax professionals, and ensure timely updates on ticket statuses from a remote work setting.

The role is contractor-based (Deel) with a focus on delivering clear communication, customer care, and problem-solving skills to help users file their tax returns efficiently.

Qualifications

• 1–3 years of end-user software support experience.
• Strong written and verbal communication in English.
• Willingness to learn and adapt.
• Experience with customer support tools is a plus.

Responsibilities

• Answer customer's inquiries to help them file their tax returns.
• Work with the team of tax professionals to highlight cases or actions for them.
• Keep customers updated on the status of their tickets and follow up on pending client concerns.
• Assist customers who are struggling to navigate the app.
• Handle LiveChat inquiries during assigned shifts.

Skills

Communication

Customer service

English proficiency

End-user support

Problem solving

Tools

Freshdesk

Job description

MyExpatTaxes, a product of MyExpat GmbH, seeks a Client Experience Associate to support expatriates by handling LiveChat and ticket inquiries. You will assist clients through our app, coordinate with tax professionals, and ensure timely updates on ticket statuses from a remote work setting.

The role is contractor-based (Deel) with a focus on delivering clear communication, customer care, and problem-solving skills to help users file their tax returns efficiently.