German-Speaking Customer Support Specialist

Nomadify; Linz; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Structured onboarding

International environment

Career development

Long-term employment

Job summary

Nomadify is seeking a dedicated German-speaking customer service professional to act as the primary contact for customers via phone, email, and chat from Linz, Austria. You will ensure timely, accurate support aligned with SLAs and document interactions in CRM systems.

The role emphasizes professional communication, problem solving, and adherence to policies, with opportunities for relocation support and a signing bonus up to €2,500.

Qualifications

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Skills

German fluency

English communication

Customer service

Problem solving

KPI-driven

Professionalism

On-site relocation

Job description

Nomadify is seeking a dedicated German-speaking customer service professional to act as the primary contact for customers via phone, email, and chat from Linz, Austria. You will ensure timely, accurate support aligned with SLAs and document interactions in CRM systems.

The role emphasizes professional communication, problem solving, and adherence to policies, with opportunities for relocation support and a signing bonus up to €2,500.