Client Experience Associate (M/F/D)

Myexpat Gmbh; Wien; Remote; MXN 385,000 - 642,000; Part time

Benefits offered by this job

Flexitime

Work from home

Job summary

MyExpatTaxes, a product of MyExpat GmbH, seeks a Client Experience Associate to support expatriates by handling LiveChat and ticket inquiries. You will assist clients through our app, coordinate with tax professionals, and ensure timely updates on ticket statuses from a remote work setting.

The role is contractor-based (Deel) with a focus on delivering clear communication, customer care, and problem-solving skills to help users file their tax returns efficiently.

Qualifications

• 1–3 years of end-user software support experience.
• Strong written and verbal communication in English.
• Willingness to learn and adapt.
• Experience with customer support tools is a plus.

Responsibilities

• Answer customer's inquiries to help them file their tax returns.
• Work with the team of tax professionals to highlight cases or actions for them.
• Keep customers updated on the status of their tickets and follow up on pending client concerns.
• Assist customers who are struggling to navigate the app.
• Handle LiveChat inquiries during assigned shifts.

Skills

Communication

Customer service

English proficiency

End-user support

Problem solving

Tools

Freshdesk

Job description

Imagine a world where tax preparation is seamless and stress-free for expatriates. That's the future we envision. To turn this vision into reality, we seek exceptional individuals like you to join our team. We value creative thinkers, proactive doers, and innovative problem-solvers who embrace challenges and thrive in a diverse and ever-evolving environment. At MyExpatTaxes, we foster a culture of collaboration, self-initiative, and continuous learning. We encourage you to think outside the box, leverage data-driven insights, experiment with new ideas, and contribute your unique perspective.
We’re looking for a Client Experience Associate who enjoys helping people, communicates clearly, and is eager to learn. You’ll handle everyday support requests, assist clients via LiveChat or our ticketing system, monitor your assigned Tax Team members’ queues, and make sure more complex cases reach the right people with the context they need. If you’re looking to grow your career in customer support alongside a supportive team, we’d love to hear from you.
Your daily responsibilities will be guided by these aspects:

• Answer customer's inquiries to help them file their tax returns
• Work with the team of tax professionals to highlight cases or actions for them
• Keep customers updated on the status of their tickets and follow up on pending client concerns
• Assist customers who are struggling to navigate the app
• Handle LiveChat inquiries during assigned shifts

The position is on a contractor basis, with the engagement managed via Deel.

Your profile

Hard requirements:

• English B2 minimum (company language is English)
• Willingness to learn new things
• Strong communication skills both verbal and written
• Excellent interpersonal and customer service skills
• Ability to prioritize and manage time efficiently
• Strong analytical and problem-solving skills
• You're focused on winning the customer, not the argument
• Additional languages to help clients translate their foreign tax documents
• You have between 1 and 3 years of experience in end-user support for software products
• You have a knack for math and financials
• You know how taxes work
• We’re using Freshdesk as our helpdesk too, so bonus points if you know it!

Why us?

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, or age.

We respect that family always comes first and you will find us willing to accommodate your schedule.

We care for our employees and for our customers.

Our core values revolve around delivering freedom and responsibility to our team members.

We provide a supportive work environment where you have the autonomy to shape your role and make a meaningful impact.

There is no one-size-fits-all approach here.

We value your expertise and encourage you to bring your flair.

Join us at MyExpatTaxes, and together, we can revolutionize the way expatriates navigate their tax obligations while embracing the exciting opportunities of living abroad. Learn more about our services and join our passionate team today.

We offer you a competitive compensation plus these benefits:

• Flexible working hours (Flexitime)
• Work from home

About us

MyExpatTaxes, a product of MyExpat GmbH, was established to provide comprehensive tax solutions for Americans residing outside the United States. Since our inception, we have assembled a diverse team of tax professionals, developers, service employees, and marketers from around the world who are passionate about simplifying the complex tax process for Americans living and working abroad. Headquartered in the world’s “Most Liveable City” of Vienna, Austria, with satellite employees across continents, we are dedicated to serving the international community.