Night Front Office Lead & Guest Experience Coach

The Social Hub; Wien; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Property discounts in Europe

Team events and networking

Job summary

The Social Hub in Vienna is seeking a Night Front Office Supervisor to lead nightly front desk operations, guide the team, welcome guests, and coordinate with other departments for seamless night shifts.

You will coach, motivate, and onboard new team members while maintaining a warm, energetic atmosphere. Strong English and German are required, with opportunities to grow within our hybrid hospitality concept across Europe.

Qualifications

• 1–3 years of experience as a front office supervisor or similar hospitality role.
• Fluent in English and German; additional languages are a plus.
• Confident, warm and strong people skills.
• Able to guide others and lift the team.
• Comfortable with modern hotel systems and eager to learn new tools.

Responsibilities

• Lead nightly front desk operations and guide the team during shifts.
• Coach, support, and motivate the Night Front Office Hosts in the moment.
• Welcome guests, handle night requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B and other teams to keep night operations smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate our service.
• Help onboard new team members and create a fun, supportive vibe.

Skills

Front desk supervision

People skills

Leadership

Problem solving

English & German fluency

Tools

Hotel systems

Job description

The Social Hub in Vienna is seeking a Night Front Office Supervisor to lead nightly front desk operations, guide the team, welcome guests, and coordinate with other departments for seamless night shifts.

You will coach, motivate, and onboard new team members while maintaining a warm, energetic atmosphere. Strong English and German are required, with opportunities to grow within our hybrid hospitality concept across Europe.