Night Front Office Lead - Guest Experience Champion

The Social Hub (B Corp™); Wien; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on properties

Job summary

The Social Hub (B Corp™) in Austria is seeking a Front Office Supervisor to lead nightly front desk operations and guide the Night Front Office Hosts. You’ll welcome guests, handle requests, and coordinate with housekeeping and other teams to ensure smooth night shifts.

We value warm leadership, problem-solving on the spot, and the ability to lift the team with energy and a positive attitude. Fluency in English and German is required; additional languages are a plus.

Qualifications

• 1–3 years of front office supervision or similar hospitality role.
• Excellent hospitality knowledge and guest service focus.
• Fluent in English and German; additional languages are a plus.

Responsibilities

• Lead nightly front desk operations and guide the Night Front Office Hosts.
• Coach, support, and motivate the night team.
• Welcome guests, handle night requests, and turn moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep night shifts smooth.
• Manage bookings, room availability, payments, and admin tasks.
• Spot opportunities to upsell rooms and local experiences.

Skills

Front office supervision

Customer service

Team leadership

Problem solving

Multilingual: English & German

Job description

The Social Hub (B Corp™) in Austria is seeking a Front Office Supervisor to lead nightly front desk operations and guide the Night Front Office Hosts. You’ll welcome guests, handle requests, and coordinate with housekeeping and other teams to ensure smooth night shifts.

We value warm leadership, problem-solving on the spot, and the ability to lift the team with energy and a positive attitude. Fluency in English and German is required; additional languages are a plus.