Guest Experience Host: Energetic Front Desk & Local Tips

The Social Hub; Wien; Hybrid; EUR 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Discounts across Europe properties

Friends & family discounts

Dynamic multinational environment

Zusammenfassung

The Social Hub is seeking an Assa Front Office Host to greet guests, manage check-ins, and guide visitors with friendly energy. You’ll balance desk duties with lobby presence, offer local tips, and spark connections among guests to create a memorable arrival experience.

In this role you’ll collaborate with housekeeping and F&B to keep operations smooth, while promoting hotel outlets and upsell opportunities. English and German are required, with night-shift flexibility.

Qualifikationen

• 1–3 years of experience in hospitality or a similar guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to switch between tasks without losing a smile.
• Proactive mindset and turning small moments into memorable experiences.
• Familiar with PMS, kiosks or guest messaging apps.
• Clear communication in English and German.
• Team player who stays calm during busy peaks.
• Flexible shifts, occasional night coverage for 24/7 operations.

Aufgaben

• Welcome guests with warmth and set a great atmosphere from the start.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with energy.
• Offer local recommendations and connect guests to events and experiences.
• Assist with activity bookings and guest requests as needed.
• Share guest insights with the team to improve stays.
• Coordinate with Housekeeping, F&B and Maintenance to ensure smooth operations.
• Represent The Social Hub by promoting outlets and upsell opportunities.

Kenntnisse

Guest service

Bilingual EN/DE

Multitasking

Team player

Tools

PMS

Kiosk guidance

Guest messaging apps

Jobbeschreibung

The Social Hub is seeking an Assa Front Office Host to greet guests, manage check-ins, and guide visitors with friendly energy. You’ll balance desk duties with lobby presence, offer local tips, and spark connections among guests to create a memorable arrival experience.

In this role you’ll collaborate with housekeeping and F&B to keep operations smooth, while promoting hotel outlets and upsell opportunities. English and German are required, with night-shift flexibility.