Front Office Supervisor

The Social Hub; Wien; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Property discounts in Europe

Team events and networking

Zusammenfassung

The Social Hub in Vienna is seeking a Night Front Office Supervisor to lead nightly front desk operations, guide the team, welcome guests, and coordinate with other departments for seamless night shifts.

You will coach, motivate, and onboard new team members while maintaining a warm, energetic atmosphere. Strong English and German are required, with opportunities to grow within our hybrid hospitality concept across Europe.

Qualifikationen

• 1–3 years of experience as a front office supervisor or similar hospitality role.
• Fluent in English and German; additional languages are a plus.
• Confident, warm and strong people skills.
• Able to guide others and lift the team.
• Comfortable with modern hotel systems and eager to learn new tools.

Aufgaben

• Lead nightly front desk operations and guide the team during shifts.
• Coach, support, and motivate the Night Front Office Hosts in the moment.
• Welcome guests, handle night requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B and other teams to keep night operations smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate our service.
• Help onboard new team members and create a fun, supportive vibe.

Kenntnisse

Front desk supervision

People skills

Leadership

Problem solving

English & German fluency

Tools

Hotel systems

Jobbeschreibung

Your Mission, Should You Choose to Accept It

You're the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you'll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You'll bring people together across departments and help create moments guests remember. And while doing this, you'll grow too: This is a place where your leadership and hospitality skills can really take off.

In Case YouDon'tKnow Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou'llDo

• Lead daily front desk operations at night and guide the team during your shift
• Coach, support, and motivate the Night Front Office Hosts in the moment
• Welcome guests, handle requests at night, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth during the night
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

WhatYou'llHave

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You're quick on your feet and great at solving problems in the moment
• You enjoy guiding others and lifting your team
• You're comfortable with modern hotel systems and curious to learn new toolsYou're fluent in English and German; more languages are a big plus

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework.We make our best and fairest offer upfront, so we don't negotiate salaries.Because fairness shouldn't depend on who negotiates best.

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.