IT Support Engineer

Widen the Net | B Corp™; Wien; On-site; EUR 39,000 - 45,000; Full time

Benefits offered by this job

Benefits package

On-site role in Vienna

Job summary

Widen the Net | B Corp™ in Vienna is seeking an IT Support Technician to act as the sole on-site IT engineer for end users, mainly engineers, across Windows and Linux environments with some Mac OS, AD, networks, and cloud storage management. You will also support modern digital workspace tools and scripting to automate tasks.

The role is a 12-month full-time contract on-site in Vienna, working Monday to Friday during standard hours.

Qualifications

• 1+ years experience as a 2nd line IT support/service desk/IT support engineer.
• Working knowledge in troubleshooting Linux (Red Hat) / Windows
• Good knowledge around CPU and cloud storage
• Scripting using Powershell or Bash or Python or similar
• Basic system admin experience is a plus
• Excellent client facing and problem solving skills, creative thinking and sociable personality

Responsibilities

• Provide sole on-site IT support for end users, troubleshooting and root-cause analysis.
• Manage ticket queues and escalations in Jira; document resolutions.
• Support Windows, Linux, and Mac OS; handle AD, networks, switches and routers.
• Assist with modern digital workspace tools (MDM, Okta, Atlassian, Slack, Confluence, Google Workspace).
• Perform basic system administration and configuration; contribute to documentation and IT projects.
• Provide VIP support for site leaders and executives with technical requirements discussions.

Skills

Windows troubleshooting

Linux OS

Mac OS

Active Directory

Networking basics

Jira ticketing

VIP support

Scripting

Tools

Jira

Slack

Confluence

Google Workspace

Okta

MDM

Job description

IT Support Technician / IT Support Analyst /1st & 2nd Line Support / IT Technician / IT Support Engineer / Desktop Support / End User Support - Vienna

Our client is a global hardware engineering company:

• Over 5000 + staff globally across EMEA, NA, APAC and Middle East
• Providing cutting edge AR/VR and 3D printing technologies

We are looking for an IT support engineer to support their technical end users (mostly engineers) in Vienna:

• Sole IT support engineer on site providing technical solutions, troubleshooting, identifying root causes. Support mostly Windows and Linux OS with some Mac OS, AD, IT networks, switches and routers, cloud storage and backups, hardware issues, CPU;
• Support/basic admin console around modern digital workspace technologies such as MDM, Okta, Atlassian, Slack, Confluence, Google Workspace
• Basic system admin and configuration
• Help tickets backlogs, manage ticketing queues using Jira and escalations;
• Documentations and IT project work
• VIP support for site leaders and c-executive such as technical requirements discussion and providing IT solutions/advice
• Scripting using Powershell, Bash, Python and help with automation

Initially 12 months full time contract and will extend yearly afterwards. 5 days on site in Vienna . Monday to Friday, standard business hours. Offer €3,500 - €4,000 per month gross salary + benefits.

Requirements:

• 1+ years experience working as 2nd line IT support/service desk/IT support engineer;
• Working knowledge in troubleshooting Linux (Red Hat) / Windows
• Good knowledge around CPU and cloud storage
• Scripting using Powershell or Bash or Python or similar
• Basic system admin experience is a plus
• Excellent client facing and problem solving skills, creative thinking and sociable personality