Freelance Onsite Information Technology Support Engineer

Swiss IT solutions CH GmbH; Oberösterreich; On-site; EUR 45,000 - 55,000; Full time

Job summary

Swiss IT Solutions CH GmbH is seeking a full-time, on-site Freelance Information Technology Support Engineer for the Linz-Wels-Steyr Area. You will provide hands-on technical support for desktops, laptops, mobile devices, printers, and other peripherals, including installation, configuration, and maintenance.

You will document incidents and solutions while ensuring service levels and security standards are met.

Qualifications

• Candidates should have strong technical support and help desk skills with experience handling user requests and incident resolution.
• Candidates should have Information Technology knowledge and system administration skills for managing devices, user accounts, and basic server/network tasks.
• Professional certifications such as CompTIA A+ or Network+ are an advantage.

Responsibilities

• Provide hands-on desktop, laptop, and mobile device support on-site in the Linz-Wels-Steyr Area.
• Troubleshoot hardware, software, and connectivity issues and assist end users via ticketing systems.
• Document incidents and solutions, follow procedures, and coordinate with remote teams for escalations.

Skills

Technical Support

Help Desk

Customer Service

Troubleshooting

Windows

macOS

Networking basics

ServiceNow

Jira

Education

IT qualification or degree

Tools

ServiceNow

Jira

Job description

Company Description

Swiss IT Solutions CH GmbH provides on-demand and well-managed IT support services to clients worldwide, enabling organizations to focus on their core business. The company offers a broad range of solutions, including on-site engineering resources, server and network maintenance, and cloud computing services. By aligning technology services with client objectives, Swiss IT Solutions helps businesses achieve their goals efficiently and securely. A team of experienced, tech-savvy IT professionals is dedicated to delivering high-quality, responsive support and tailoring services to specific client needs. The company values strong client relationships and a service-oriented mindset in its team members.

Role Description

This is a full-time, on-site Freelance Information Technology Support Engineer role based in the Linz-Wels-Steyr Area. The engineer will provide hands-on technical support for desktops, laptops, mobile devices, printers, and other peripherals, including installation, configuration, and maintenance. Daily tasks include troubleshooting hardware and software issues, resolving network connectivity problems, and supporting end users through ticketing systems and direct interaction. The role involves system administration activities such as user account management, basic server and network checks, and coordination with remote teams for escalations. The engineer will document incidents and solutions, follow established procedures, and ensure that service levels and security standards are met while contributing to continuous improvement of IT processes.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills, including experience handling user requests and incident resolution.
• Candidates should possess solid Information Technology knowledge and System Administration skills for managing devices, user accounts, and basic server or network tasks.
• Candidates should possess advanced Troubleshooting abilities for diagnosing and resolving hardware, software, and connectivity issues efficiently.
• Relevant skills such as familiarity with Windows and macOS environments, basic networking (TCP/IP, routers, switches), and ticketing systems (e.g., ServiceNow, Jira, or similar) are beneficial.
• A vocational qualification or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.
• Strong communication skills, a customer-focused mindset, and the ability to work independently on-site in the Linz-Wels-Steyr Area are important.
• Professional certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.