IT Support - Austria, Vienna, onsite - part-time - B2B

emagine Group; Wien; On-site; EUR 52,000 - 55,000; Part time

Job summary

emagine Group is seeking an onsite IT support professional in Vienna for a part-time, 2 days per week role under a B2B contract. You will provide local support for end-user devices, manage stock, and assist in the technical room with basic server and network tasks.

The role requires fluency in German and English, experience with hardware setup and imaging, and collaboration with global teams for escalation and issue integration.

Qualifications

• Proficient in German and English.
• Experience in supporting end-user technology.
• Experience with hardware setup and imaging.
• Basic understanding of server and network support.

Responsibilities

• Hands-on support for end user workplace technology, including laptops and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring asset tracking and availability.
• Act as onsite eyes and hands to support the technical room, providing basic server and networking support.
• Coordinate with global teams to ensure seamless issue integration and escalation.
• Support ad hoc IT needs, including troubleshooting first-level hardware or connectivity issues.

Skills

German

English

End-user support

Hardware imaging

Server & network basics

Job description

Location: Vienna, onsite

Workload: part-time, 2 days per week

Contract: B2B

Rate: 280-300 EUR/day

Summary: The role involves providing local IT support, facilitating communication with the central global support team.

Responsibilities

• Hands-on support for end user workplace technology, including laptops and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring asset tracking and availability.
• Act as onsite "eyes and hands" to support the technical room, providing basic server and networking support.
• Coordinate with global teams to ensure seamless issue integration and escalation.
• Support ad hoc IT needs, including troubleshooting first-level hardware or connectivity issues.

Key Requirements

• Proficient in German and English.
• Experience in supporting end-user technology.
• Experience with hardware setup and imaging.
• Basic understanding of server and network support.

Nice to Have

• Familiarity with BitLocker, BIOS, and password management issues.
• Experience in software packaging.
• Knowledge of SD-WAN, WiFi, and LAN technologies.