Vienna IT Support Engineer (2nd Line) – VIP & Automation

Widen the Net | B Corp™

Wien

On-site

EUR 39,000 - 45,000

Full time

4 hours ago

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Benefits package

On-site role in Vienna

Job summary

Widen the Net | B Corp™ in Vienna is seeking an IT Support Technician to act as the sole on-site IT engineer for end users, mainly engineers, across Windows and Linux environments with some Mac OS, AD, networks, and cloud storage management. You will also support modern digital workspace tools and scripting to automate tasks.

The role is a 12-month full-time contract on-site in Vienna, working Monday to Friday during standard hours.

Qualifications

1+ years experience as a 2nd line IT support/service desk/IT support engineer.
Working knowledge in troubleshooting Linux (Red Hat) / Windows
Good knowledge around CPU and cloud storage
Scripting using Powershell or Bash or Python or similar
Basic system admin experience is a plus
Excellent client facing and problem solving skills, creative thinking and sociable personality

Responsibilities

Provide sole on-site IT support for end users, troubleshooting and root-cause analysis.
Manage ticket queues and escalations in Jira; document resolutions.
Support Windows, Linux, and Mac OS; handle AD, networks, switches and routers.
Assist with modern digital workspace tools (MDM, Okta, Atlassian, Slack, Confluence, Google Workspace).
Perform basic system administration and configuration; contribute to documentation and IT projects.
Provide VIP support for site leaders and executives with technical requirements discussions.