Guest Experience Leader — Front Office

Hilton; Wien; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Employee Assistance Program (EAP)

Zusammenfassung

Hilton in Vienna is seeking an Assistant Front Office Manager to help oversee daily front office operations and deliver memorable guest experiences. You will support guest services, registration, room inventory, and policy adherence while guiding the team to elevate service levels.

You will also assist with revenue initiatives, guest inquiries, and VIP reservations to ensure a smooth check-in/check-out experience.

Qualifikationen

• Experience in front office operations is preferred.
• Ability to supervise and coach a hotel front desk team.
• Strong guest service orientation and communication skills.

Aufgaben

• Support daily front office operations and oversee front office activities.
• Monitor guest satisfaction and guide the team to improve service quality.
• Assist in revenue initiatives and promote hotel services to drive occupancy.
• Provide regular updates and training on hotel offerings and local attractions.
• Greet guests, respond to inquiries, and resolve issues promptly to uphold service standards.
• Review VIP reservations and ensure a seamless check-in and check-out experience.
• Inspire and develop the front office team with coaching and performance feedback.

Kenntnisse

Guest service

Team supervision

Communication

Problem solving

Jobbeschreibung

Hilton in Vienna is seeking an Assistant Front Office Manager to help oversee daily front office operations and deliver memorable guest experiences. You will support guest services, registration, room inventory, and policy adherence while guiding the team to elevate service levels.

You will also assist with revenue initiatives, guest inquiries, and VIP reservations to ensure a smooth check-in/check-out experience.