Global Service Process & AI Enablement Lead (Onsite Vienna)

Jobster; Schwechat; On-site; EUR 68,000 - 83,000; Full time

Job summary

Leica Microsystems is seeking a Global Service Process & AI Enablement Manager to drive end-to-end process improvements and AI-enabled transformations onsite at our Vienna site. You will analyze current processes, benchmark best practices, and partner with process owners to simplify, standardize, and improve efficiency.

You will also design and deliver training, lead change management, and collaborate across the organization to ensure sustainable adoption while traveling up to 20% globally.

Qualifications

• Bachelor’s degree or equivalent; MBA/engineer preferred.
• Process analysis and improvement skills required.
• Project management experience; certification preferred but not essential.
• Training or coaching experience; ability to design and apply global processes.
• English and preferably German required.

Responsibilities

• Analyze current processes through workshops, observations, and data-driven assessments to identify gaps.
• Drive process optimization by benchmarking and standardizing practices.
• Support design, documentation, and AI enablement of future-state processes with maps and work instructions.
• Develop and deliver process training programs for adoption across teams.
• Lead process implementation and change management with planning, readiness, and daily management.

Skills

Process analysis

Project management

Training & coaching

English

German

Education

Bachelor’s Degree

MBA / graduate engineer preferred

Tools

Microsoft Office

Job description

Leica Microsystems is seeking a Global Service Process & AI Enablement Manager to drive end-to-end process improvements and AI-enabled transformations onsite at our Vienna site. You will analyze current processes, benchmark best practices, and partner with process owners to simplify, standardize, and improve efficiency.

You will also design and deliver training, lead change management, and collaborate across the organization to ensure sustainable adoption while traveling up to 20% globally.