Global Service Process & AI Enablement Leader

Jobster; Gemeinde Leopoldsdorf im Marchfeld; On-site; EUR 68,000 - 83,000; Full time

Job summary

Leica Microsystems, a Danaher operating company, is seeking a Global Service Process & AI Enablement Manager to be on site in Vienna. You will create, improve and embed processes across the global service organization to drive results and empower teams to perform with excellence.

You will work for the Global Services Team, reporting to the Director Service Transformation & Digitalization, and will lead change initiatives, process standardization, and AI-enabled future-state processes.

Qualifications

• Bachelor’s degree required; MBA or engineering degree preferred.
• Strong process analysis and mapping skills.
• Project management experience; certification welcome.
• Training or coaching experience; global process design.
• English required; German preferred.

Responsibilities

• Analyze current processes through workshops, observations, stakeholder engagement, and data-driven assessments to identify performance gaps and improvement opportunities.
• Drive process optimization by benchmarking best practices and partnering with process owners to simplify, standardize, and improve process effectiveness.
• Support the design, documentation, and AI enablement of future-state processes using end-to-end process maps, work instructions, and digital solutions.
• Develop and deliver process training programs and materials to ensure teams have the knowledge and capabilities to successfully adopt new processes and tools.
• Lead process implementation and change management activities, ensuring sustainable adoption through project planning, readiness assessments, standard work, daily management, and corrective actions.

Skills

Process analysis

Project management

Training/coaching

English language

German language

Education

Bachelor’s/MBA/engineering degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Copilot)

Job description

Leica Microsystems, a Danaher operating company, is seeking a Global Service Process & AI Enablement Manager to be on site in Vienna. You will create, improve and embed processes across the global service organization to drive results and empower teams to perform with excellence.

You will work for the Global Services Team, reporting to the Director Service Transformation & Digitalization, and will lead change initiatives, process standardization, and AI-enabled future-state processes.